Amir Vergara

Monitor GFiber infrastructure across 18 U.S. service regions, supporting 50+ production OLTs through Nokia Altiplano and Netcracker. Investigate 20–50 customer-impacting incidents per shift, performing Layer 2/Layer 3 diagnostics, fault isolation, and service impact assessment. Coordinate outage escalation and field dispatch, contributing to 500+ network outage resolutions while supporting a 15-minute operational SLA.

Jr. Network Operations Center Engineer at Concentrix Philippines (2025-12 – Present)

• Monitor GFiber infrastructure across 18 U.S. service regions, supporting 50+ production OLTs through Nokia Altiplano and Netcracker.
• Investigate 20–50 customer-impacting incidents per shift, performing Layer 2/Layer 3 diagnostics, fault isolation, and service impact assessment.
• Coordinate outage escalation and field dispatch, contributing to 500+ network outage resolutions while supporting a 15-minute operational SLA.
• Developed a Google Sheets automation tool using Apps Script and formulas, reducing routine customer-impact analysis time from 10 minutes to 2–5 minutes.
• Perform pre- and post-maintenance checks to validate network health, verify service stability, and identify potential issues following infrastructure changes.

Field Application Engineer Intern at Sangfor Technologies Philippines Inc. (2024-06 – 2024-08)

• Deployed and configured enterprise Sangfor NGAF firewalls, implementing WAN/LAN interfaces, NAT, IPsec/SSL VPNs, access control, IPS, and web filtering policies.
• Designed and troubleshot network topologies using RIP, OSPF, BGP, and VLANs in Hyper-V and Linux test environments, supporting secure infrastructure deployments.
• Supported enterprise Proof-of-Concept demonstrations and delivered customer training on firewall administration, VPN configuration, network segmentation, and security best practices.

Bachelor of Science in Electronics Engineering – De La Salle University – Dasmariñas (2025-05)