John Emerson Flores

To acquire a position suited to my qualification which accompanied with honor that will utilize my knowledge, skills and capabilities to become asset of the company.

Network Support Engineer (NOC Engineer) at NEOTECH ASIA DISTRUBUTION INC (2025-05 – Present)

Responsible for ensuring Philippine Port Authority Network and Management System is fully operational with zero/minimal downtime.

• Prepares monthly project status reports by collecting, analyzing, and summarizing information and recommending actions
• Included reports are Health status, Intrusion and downtime report
• Preventive maintenance and status check of equipment installed (Cisco Meraki, Starlink, Cisco and Cambium and TP Link devices.) within the PPA HO ad Remote Office
• Coordinates with the equipment supplier and Service Provider for support and equipment repair
• Coordinate internally with the regional engineers when remote office requires on-site technical support
• Process the RMA of the equipment that are under warranty within the given timeline
• Daily Monitoring of Network using PRTG, Omada CLoud, Cambium Cloud and Polaris

Junior Network Engineer at FASTLINK COMPUTER CO. (2025-02 – 2025-03)

Installation, maintenance and network support services.

• Configuring and deployment of new purchase Fortinet, Sonicwall, Aruba and HP Procurved switches as request by the client
• Maintaining the Backup and Configuration of All switches and firewall of existing client
• Creating Procedure Guide on how to Setup the latest Firewall and Network Switches
• Updating the network diagram of Existing Client
• Doing inhouse support and maintenance of all Client of Fastlink

Technical & System Admin Support at C&E PUBLISHING, INC. (2021-07 – 2024-07)

IT infrastructure management and support for 11 branches.

• Installing and maintaining computer systems, Firewall and Servers of 11 Branches
• Creating and Maintaining Users in MDaemon Server and Office 365 Admin
• Setup Client workstation and application software needed
• Managing Adobe and Autodesk Licence
• Assisting All concerns in Ticketing System
• Maintaining and Managing Users in Sophos
• Adding Client PC and NAS Storage to Domain Account
• Managing Users in Unifi Console
• Managing Users and Policies in E-scan and Eset Console
• Deploying and Installing unmanaged Switches and Unifi to HO and Branches
• Maintaining and Managing Users and VPN Connection in Sophos SG
• Maintaining records of repairs, fixes, and maintenance
• Providing phone, chat, or in-person troubleshooting

IT Operator at ST MARTIN OF TOURS COOPERATIVE (2017-04 – 2020-10)

IT operations and system support.

• Installing and maintaining computer systems, network and printer of Main office, Head Office and 14 Branches
• Setting up computer workstations, including peripheral devices
• Optimizing the performance of hardware and software
• Ensuring security and privacy of networks and computers
• In-charge for Disposing and Inventory of all IT Equipment
• Responsible for Budgeting and Upgrading of OLD Units yearly
• Troubleshooting to diagnose and resolve computer problems
• Maintaining records of repairs, fixes, and maintenance
• Providing phone, chat, or in-person support
• Ensuring Weekly and Monthly Back up of Database in Server

Dealer Account Management | Customer Service Officer at AVON COSMETIC, INC. (2016-08 – 2017-02)

Dealer account management and customer service support.

• Do offsite for Sign in of New Franchise Dealer and Encoding of their Information in database
• Checking Forms and Emails and Updating immediately to staff
• Updating of Monthly Sales Leader Performance and Recording of Past due Accounts
• Ensuring End of Day Backup
• Responsible for Tally of Inventory of All product in Branches thru actual Count and Database System

IT Specialist | Inventory Support at PC EXPRESS SM NORTH EDSA BRANCH (2015-04 – 2015-06)

IT support and inventory management.

Bachelor of Science in Computer Engineering – DE LA SALLE ARANETA UNIVERSITY (2012 – 2016)