Ana Barroga

Results-driven customer service and virtual assistant professional with experience in outbound and inbound communication, lead generation, and client engagement. Currently working as a freelancer providing administrative, customer support, and outreach services. Skilled in building rapport, handling objections, and delivering persuasive communication. Proven ability to manage high call volumes, follow scripts, and maintain strong customer satisfaction.

Freelancer – Virtual Assistant / Customer Support / Outreach - Self-Employed - Sorsogon City, Philippines

(2024-07)

• Provided administrative and customer support services to clients remotely
• Conducted outreach and lead generation through messaging and online platforms
• Managed email, data entry, and CRM updates
• Assisted with social media tasks and customer engagement
• Demonstrated adaptability across multiple tasks and client needs

Virtual Assistant – Chat Support & SMM - OutXource

(2023-07 - 2024-06)

• Handled high-volume customer inquiries via chat with accuracy and professionalism
• Generated leads and supported social media engagement campaigns
• Provided administrative support including file management and data tracking
• Maintained fast response times and high customer satisfaction ratings

Customer Service Associate (Voice & Non-Voice) - Concentrix CVG

(2020-02 - 2023-06)

• Managed inbound and outbound calls using CRM systems
• Delivered scripted responses clearly while adapting to customer needs
• Resolved customer concerns efficiently while maintaining service quality
• Documented interactions and ensured accurate customer records

Market Researcher (Phone-Based) - Dynata

(2024-10 - 2024-11)

• Conducted phone interviews and collected survey data
• Engaged respondents professionally to ensure participation and accuracy
• Met daily call targets and maintained consistent performance

Sales Associate II – Voice Support - Concentrix (Convergys)

(2018-05 - 2018-12)

• Handled customer calls and provided product/service solutions
• Assisted in resolving complex concerns and preventing escalations
• Maintained quality service delivery and proper documentation

Medical Transcriptionist (Home-Based) - Multiple Companies

(2009 - 2020)

• Transcribed and edited medical reports with high accuracy
• Strengthened listening, comprehension, and attention to detail
• Ensured compliance with documentation standards

Bachelor of Science - Commerce – Management - St. Louise de Marillac College of Sorsogon (2002 - 2005)

Vocational - Computer Programming - Aemilianum College Inc. (2000 - 2002)