Racquel Gonzales

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Talent

LegaspiMember since October 1, 2026

Can work without minimal super visionPrioritizing tasks and managing time efficientlyComputer LiterateExperience in customer serviceFlexible and hardworkingCan easily adjust to new situation and challenges

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Can work without minimal super visionPrioritizing tasks and managing time efficientlyComputer LiterateExperience in customer serviceFlexible and hardworking

About

Ready to provide momentum to keep company going, implement policies and procedures, organize and plan work assignments and procedure to meet deadlines and to provide support to get the job done.

Experience

CUSTOMER SERVICE REPRESENTATIVE (CSR) at Legazpi Grand Terminal (2026)

Provide accurate information about terminal services, transportation options, schedules and general inquiries.
Use paging system to make public announcments related to departures, arrivals, emergencies, or general updates
Maintain accurate records of customer service interactions, including inquiries, complaints and lost items
Assist in the preparation of reports and help with general administrative duties as assigned

CUSTOMER SERVICE REPRESENTATIVE (CSR) at FIBERHOME (2025-03 – 2025-11)

Take outbound calls from customer or clients
Help customer to resolve their problems with regards from their internet connection
Assist and escalate irate caller
Attend to emails and calls of clients when needed
Sending reports and updating files of our clients

TEACHER at ALBAY CENTRAL SCHOOL (2024-02 – 2024-05)

Provide a safe, enriching, engaging environment for students to learn and feel supported
Mark students work, assessments and test, providing grades or notes for improvements and ensuring positives are emphasized to encourage learning.
Communicating with learners and other teaching staff.
Design and deliver engaging lessons, content and materials, in line with standard curriculums and teaching standards.

SALES ASSOCIATE at UNIQLO (2024-10)

Operating the cash register to process customer transactions, handle various payment methods
Provide friendly customer service
Assist customer in retail setting, providing product information, processing transactions, and ensuring a positive shopping experience.
Answer questions and handle complaints.

ON THE JOB TRAINING (OJT at DARAGA COMMUNITY COLLEGE, SALVACION DARAGA ALBAY