Andrea Amor Olinan

Virtual Assistant and Administrative Professional with 3+ years of experience in administrative support, calendar management, CRM systems, and client communication. Proven ability to manage high-volume tasks, streamline workflows, and improve operational efficiency. Skilled in remote tools, scheduling, and data management with strong attention to detail and organizational skills.

Client Services Coordinator - Telex Business Solution

(2025-02 - 2025-09)

• Managed 30–50+ daily client inquiries via email, phone, and messaging platforms, improving response efficiency
• Utilized HubSpot CRM to track and update client interactions, increasing data accuracy and workflow organization
• Coordinated tasks with internal teams using Slack, Asana, and Microsoft Teams to ensure timely service delivery
• Scheduled appointments, follow-ups, and service requests using Calendly and Google Calendar
• Maintained and organized client records using Google Drive and OneDrive
• Monitored service requests and ensured on-time resolution of tasks and client concerns
• Generated reports and summaries using Excel and Google Sheets for tracking performance
• Escalated complex issues and maintained service quality standards

Executive Assistant / Operations Coordinator - Salv-C Quint Industrial Supply & Engineering Services

(2024-03 - 2024-12)

• Managed executive calendars, schedules, and documentation with 100% deadline compliance
• Coordinated with vendors, banks, and stakeholders to support daily business operations
• Tracked financial records, expenses, and payments, improving reporting accuracy
• Handled document management, licensing, and compliance requirements
• Prepared reports, meeting summaries, and follow-ups for decision-making
• Oversaw office operations, procurement, and administrative processes
• Maintained confidential records with strict adherence to data privacy standards

Administrative Assistant / HR Assistant - D&R Milling Corporation

(2020-07 - 2023-01)

• Provided administrative and HR support including data entry, document preparation, and record keeping
• Managed company social media accounts and improved engagement through content scheduling
• Created visual content using Canva to support marketing efforts
• Maintained content calendar ensuring consistent posting and coordination
• Handled internal and external communications with clients and stakeholders
• Scheduled meetings, events, and appointments for multiple departments
• Assisted in onboarding and HR administrative processes
• Prepared reports and tracked workflow tasks to improve efficiency

Bachelor of Science - Business Administration - Major in Human Resource Management - Mindanao State University-Naawan (2015 - 2019)