Andrea Faith

I am Andrea Faith Obeña, an AB Foreign Service major in Diplomacy graduate with experience working in a government agency and as a Customer Service Representative, bringing together strong interpersonal, communication, and administrative skills with a passion for public service and international relations.

Customer Service Representative at INTELEGENCIA BPO LLC CORP. (2025-10 – 2026-01)

• Handled inbound and outbound customer inquiries related to BDO credit card accounts
• Assisted clients with billing disputes, transactions, and account balances
• Resolved complaints efficiently while meeting quality and compliance standards
• Maintained accurate documentation of all customer interactions
• Ensured data privacy and adherence to banking regulations

Intern at Department of Foreign Affairs - Office of European Affairs (2025-03 – 2025-06)

• Assisted in research and documentation related to European Union affairs and regional cooperation
• Supported coordination between the Office of European Affairs and DFA EU Delegation activities
• Prepared briefs, summaries, and reports on EU policies, programs, and diplomatic engagements
• Helped organize meetings, events, and official correspondence with EU-related stakeholders
• Managed filing, data tracking, and administrative support for international affairs projects particularly in Region IV department
• Conducted background research on EU–Philippines relations and regional diplomatic initiatives

Bachelor of Arts in Foreign Service in Political sciences and civics, Inter-disciplinary programmes and qualifications involving social sciences, journalism and information, Economics – Lyceum of the Philippines University (2021-08 – 2026-09)