Customer Experience Support (telecommunications) - Alorica Teleservices, Inc. - Centris, Quezon City
(2024-01)
- Managed high-volume customer interactions, addressing inquiries and resolving concerns
- Delivered clear and professional written communication tailored to customer needs
- Identified customer requirements and recommended appropriate solutions and services
- Managed multiple interactions simultaneously while meeting performance targets
- Ensured proper documentation and tracking of customer concerns
Customer Service Technical Support - Alorica Teleservices, Inc. - Centris, Quezon City
(2025-04)
- Provided customer support via multiple channels, resolving technical issues efficiently
- Communicated complex information clearly through written and verbal channels
- Recognized as Top Agent (Dec–Feb) for strong performance, productivity, and customer satisfaction
- Demonstrated strong problem-solving skills while working independently in a fast-paced environment
Client Solutions Associate (Loan Processor / Administrative Support) - Lendi Group - Makati, Metro Manila
(2025-04 - 2025-07)
- Supported a mortgage company by processing and reviewing loan applications, ensuring accuracy, completeness, and compliance with company standards.
- Handled confidential financial documents, including client applications and supporting records, maintaining strict data privacy and integrity.
- Coordinated with banks and internal teams to verify client information and assist in assessing borrowing capacity and financial eligibility.
- Performed high-volume data entry and maintained organized client records for efficient tracking and retrieval.
- Prepared, verified, and organized documentation to support loan processing workflows.
- Conducted follow-ups on pending requirements to ensure timely completion of applications.
- Maintained accurate and up-to-date records within CRM and internal systems.
