Ranulfo Gonzaga

Telecommunications professional with 12 years of experience in customer support, technical support, telecom operations, and VoIP services, with specialized experience in number porting, provisioning, and business communication solutions. Currently handling US and Canada Local Number Portability (LNP) and Toll-Free Number Porting for 8x8, including port validation, carrier coordination, troubleshooting, and number activation support. Experienced with 8x8, RingCentral, Cloud PBX, DID management, IP phone provisioning, and telecom account management, with a strong background supporting customers through service activation, technical issues, and communication solutions.

Number Porting Specialist - 8x8

• Manage US and Canada Local Number Portability (LNP) and Toll-Free Number Porting requests.
• Validate porting documents, customer information, and carrier requirements.
• Coordinate with carriers and internal teams to resolve porting issues and escalations.
• Troubleshoot port rejections, mismatched information, and provisioning concerns.
• Support DID activation, routing validation, and number configuration.

VoIP Provisioning Specialist / Technical Support Specialist - RingCentral

(2021-06 - 2023-01)

• Provisioned business phone systems including users, extensions, DIDs, and phone features.
• Configured Auto Attendants, Call Queues, Ring Groups, Hunt Groups, and voicemail.
• Provisioned Poly, Cisco, and Yealink IP phones through web GUI tools.
• Supported VoIP troubleshooting, service activation, and number porting requests.

Telecommunications Support Specialist - Quantrics – Bell Canada Account

(2019-09 - 2021-06)

• Provided technical support for Bell Canada wireless, home phone, and internet services.
• Assisted with number transfers, activations, account changes, and troubleshooting.
• Managed customer accounts and coordinated service resolutions.

Customer Support / Technical Support Specialist - Teletech – DISH Network & Amazon Accounts

(2015-07 - 2017-12)

• Provided customer and technical support for TV services, accounts, equipment issues, and retail operations.
• Assisted customers with troubleshooting, orders, account concerns, and service requests.

Customer Support & Technical Sales Specialist - Teleperformance / Convergys – AT&T Accounts

(2014-04 - 2015-06)

• Supported AT&T U-Verse and Mobility customers through phone and chat.
• Assisted with sales, upgrades, activations, account changes, and technical troubleshooting.

Coursework - Electronics and Communications Engineering (ECE) - Don Bosco Technical College