Andrew Cortez

Detail-oriented Roofing & Insurance Restoration Support Specialist with 3+ years of experience supporting U.S.-based roofing operations. Experienced in assisting with Xactimate estimates and supplements, reviewing insurance scopes for missing items, preparing supplement documentation, organizing supporting photos, and communicating with insurance adjusters. Proficient with Xactimate, AccuLynx, and ProLine, with a strong background in file management, claim follow-up, and backend administrative support.

Seeking an opportunity to support an experienced estimating or supplementing team with their day-to-day workload.

Roofing & Insurance Restoration Support Specialist at ARDMOR CONSTRUCTION (Present)

• Assist with high-volume roof and siding material takeoffs and review insurance estimates for missing or incomplete scope items.
• Assist with preparing and documenting supplements based on project scope, site conditions, code requirements, and supporting documentation.
• Review updated insurance estimates and identify items that may require additional consideration or clarification.
• Prepare detailed notes and supporting documentation for supplement requests and communicate with insurance adjusters regarding claim items.
• Follow up with adjusters and claim handlers regarding submitted supplements, estimate revisions, approvals, and outstanding claim items.
• Prepare Material Selection Documents, spreadsheets, and other project documentation to support production and closing workflows.
• Assist with final project invoicing and depreciation follow-up, including verifying project completion information with insurance adjusters.
• Maintain and organize project files within ProLine and provide general backend support to the onshore team.

Real-time Analyst & Customer Service Representative at SITEL PHILIPPINES CORP.

• Monitored staffing and agent status to help maintain daily service-level requirements.
• Communicated with Managers and Team Leaders regarding staffing, attendance, and operational concerns.
• Prepared and distributed hourly performance updates covering staffing, availability, service levels, and lost hours.
• Provided customer service and timely issue resolution while maintaining strong professional communication.
• Promoted within a short period based on performance, reliability, and contribution to team results.

Accountant at JTC GROUP OF COMPANIES

• Prepared monthly profit and loss reports for multiple companies.
• Managed accounts payable and accounts receivable.
• Processed employee payroll and maintained financial records.

Bachelor of Science in Accountancy – Centro Escolar University Manila (2018)