Khein John Tomas

Detail-oriented with experience in technical support, data encoding, and graphic design. Skilled in troubleshooting hardware and software issues, assisting non-technical users, and managing sensitive data with accuracy. Proficient in Microsoft Office with strong problem-solving and adaptability. Seeking to apply technical expertise in a professional role.

Technical Support at Sutherland Global Services Philippines, Inc (2024-10 – 2026-02)

• Diagnosed and resolved hardware and software issues for Amazon devices (Echo, Kindle, Fire) within the US/Canada Digital, Devices, and Alexa Support (D2AS) department.
• Performed remote troubleshooting via screen-sharing tools to resolve software issues for non-technical users.
• Processed warranty claims, including refunds, replacements, and RMA requests for Amazon devices, while ensuring compliance with company procedures.
• Resolved 20+ Amazon digital disputes daily and handled concessions in accordance with Amazon policies.
• Maintained 100% compliance with data privacy and security protocols while handling sensitive customer data.

Data Encoder at Commission on Elections (2024-03 – 2024-06)

• Set up and tested 100% of computer systems for satellite registration, ensuring systems were ready for use.
• Handled voter registration processes, including data entry and biometric capture (fingerprints, photos, signatures).
• Printed voter certificates and records while assisting applicants with forms to improve processing efficiency.
• Registered 100+ applicants per satellite registration session, managing data entry and biometric capture.

Graphic Designer at Local Printing & Digital Services (2021-09 – 2024-02)

• Troubleshot printer issues (paper jams, ink/toner, connectivity) to ensure continuous operations.
• Managed 30+ daily client requests for document scanning, photocopying, editing, and printing services.
• Created and edited documents and ID photos using Adobe Photoshop and Microsoft Word with proper formatting.
• Worked directly with clients to discuss design and printing requirements and make revisions based on feedback.

Bachelor of Science in Information Technology – Pampanga State University (2021-10 – 2024-08)