Andrey Ivan Mangali
Customer service and operations professional with experience in financial services, fraud support, appointment scheduling, and administrative operations across telecommunications, banking, automotive, and service industries.
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About
Customer service and operations professional with experience supporting customers in a contact-center environment and exposure to customer retention, payment-related requests, fraud/dispute support, appointment setting, and works to resolve customer concern efficiently and professionally.
Experience
Customer Service Representative | T-Mobile at Alorica (2018-05 – 2021-11)
Assisted customers with service inquiries, account concerns, and payment related concerns.
Fraud Specialist | Capital One at Concentrix (2021-11 – 2022-03)
Handled customer account disputes, reviewed suspected fraudulent transactions, and provided support to resolve account related concerns.
Financial Consultant | Virtual Assistant at Seek Business Capital (2022-03 – 2024-12)
Evaluated clients eligibility for startup business loans and guided them through the qualification process.
Customer Service Representative & Planner | Assa Abloy Entrance System Australia Pty Ltd at EMAPTA (2025-01 – 2025-09)
Scheduled customer appointments for door maintenance and installation service across Australia while providing administrative support and handling related tasks.
Customer Care Hub Support | Von Bibra at Mercantile Venture Partners Asia Pacific, Inc. (2025-12 – 2026-10)
Scheduled customer appointments for vehicle maintenance and repairs, prepared reports on back ordered automotive parts, managed emails, and performed administrative tasks to support daily operations.
Education
Bachelor of Science in Civil Engineering - coursework completed – Far Eastern University Institute of Technology
Senior High School – Guagua National Colleges, Guagua, Pampanga (2016 – 2018)
Junior High School – Megabyte College, Florida Blanca, Pampanga (2014 – 2016)
Earlier Education – Infant Jesus Montessori Center, Cavite
Earlier Education – Psalms Academy of Pampanga
