Angel John Cargullo

Highly organized and tech-savvy Virtual Executive Assistant with 5+ years of experience delivering high-level administrative support, calendar management, and client relations for global organizations. Expert at managing complex scheduling, coordinating multidestination travel logistics, and optimizing executive workflows. Proven track record of managing 80+ daily priority communications, maintaining a 98% resolution accuracy score, and boosting workflow efficiency for senior leadership teams.

Customer Service & Billing Specialist (Executive Account Support) - Quantrics Enterprises Inc. - Camarines Sur, Philippines

(2024-11 - 2026-06)

• Managed premium enterprise account, resolving up to 45+ high-priority account and billing escalations weekly with 100% precision.
• Triaged and organized complex communication queues, reducing email response delays by 25% and optimizing information flow across departments.
• Maintained data integrity across an active database of 1,000+ client files, auditing entries weekly to ensure zero billing and service delivery errors.

Household Quad Representative - Quantrics Enterprises Inc. - Camarines Sur, Philippines

(2024-04 - 2024-11)

• Coordinated multi-product solutions for corporate clients, serving as the central point of contact for 30+ complex service installations and logistics monthly.
• Conducted daily audits on high-value business accounts, proactively resolving operational anomalies within a strict 2-hour SLA window.

Virtual Assistant & Operations Coordinator - Agents Only - Remote

(2023-02 - 2024-03)

• Coordinated complex international travel logistics, managing 15+ multi-destination flight and lodging itineraries annually while remaining 10% under budget guidelines.
• Provided dedicated technical administration and account troubleshooting, reducing user technical downtime by 40% through rapid ticket intervention.
• Streamlined digital booking interaction sequences, reducing executive scheduling conflicts to absolute zero over a 12-month period.

Case Manager & Subject Matter Expert (SME) - Sutherland - Camarines Sur, Philippines

(2022-10 - 2023-02)

• Provided dedicated administrative support for high-stakes corporate benefit portfolios, successfully validating compliance for over 500+ sensitive data records.
• Audited organizational databases weekly, maintaining a 99.5% record accuracy rate and providing detailed weekly status briefs to senior managers.
• Facilitated communication between 3 separate corporate client groups and external partners, fast-tracking approvals to shorten project timelines by 15%.

Customer Representative / Support Assistant - Sutherland - Camarines Sur, Philippines

(2020-10 - 2022-10)

• Handled high-volume communication streams, managing multi-channel inboxes and triaging 80+ daily client issues with exceptional attention to detail.
• Partnered with international distribution networks to resolve shipping and supply chain delays, boosting account satisfaction scores by 18%.

Operations Helper - Con Grande Furniture - Camarines Sur, Philippines

(2020-01 - 2020-08)

• Managed materials procurement and project workflows, ensuring 100% of custom manufacturing projects stayed strictly on-time and within budget guidelines.

Undergraduate Studies - Psychology - University of Sta. Isabel (2021)

Certificate - Computer Programming - AMA Computer Learning Center (2020)