Claire De Luna

A virtual assistant and customer service specialist with over 10 years of experience with skill sets in customer service, tech support, e-commerce operations, and general administration. Proven track record of boosting business efficiency, optimizing remote daily operations, and delivering exceptional customer experiences with minimal supervision.

Administrative Officer - QR5 Construction

(2023-02 - 2026-04)

• Spearheaded daily office operations, maintaining the orderliness of records, and coordinated with departments and suppliers to ensure seamless business operations.
• Updated internal compliance policies and ensured that strict adherence is maintained to company standards.

English Happiness Officer - Strikingly

(2022-09 - 2023-01)

• Provided after-sales technical and customer support to global users, guiding them through website creation, customization, and publication.
• Resolved complex user issues via chat and email while maintaining strict quality assurance and response time targets.

Acquisition Development Representative - Video Husky

(2019-10 - 2021-04)

• Managed the digital customer experience, ensuring helpful responses to all inbound inquiries received via the official website and Facebook account.
• Nurtured incoming leads by answering product questions, qualifying prospects, and guiding them through the onboarding process.

E-commerce Virtual Assistant - Casaceli Group

(2019-08 - 2020-03)

• Supported overall e-commerce store organization, including product listing management, inventory tracking coordination, and data updates.

General Virtual Assistant - Oracle IOM, LLC

(2017-02 - 2019-07)

• Handled data management, digital filing, routine operations, and other ad hoc tasks with minimum supervision to support business efficiency.

Data Analyst - Tukko Group, LLC.

(2015-09 - 2016-06)

• Analyzed and annotated digital news editorials into video editorial content for online distribution through Tout.
• Maintained attention to detail to ensure 100% data accuracy and audience engagement.

Sales/Technical Support Representative - Sutherland Global Services

(2014-12 - 2015-05)

• Handled high-volume inbound customer chats and phone calls, expertly addressing complex technical complaints, general billing inquiries, and sales opportunities.
• Provided technical troubleshooting and user support for the Intuit Quicken software.

Master in Business Administration - University of Nueva Caceres

Bachelor of Science in Information Technology - Information Technology - University of Nueva Caceres