Angela Joy Collantes

Results-driven Sales and Account Management Professional with 15 years of customer-focused experience, including 9 years in consultative sales, business development and client relationship management. Proven record of achieving 200%–300% of annual sales targets, generating up to ₱12M in Annualized Premium Equivalent (APE) in a single year, and acquiring up to 280 new client accounts. Experienced in managing the complete consultative sales cycle—from client discovery and needs analysis to tailored proposals, quotations, objection handling, negotiation, closing, and post-sale relationship management.

Hands-on experience with Microsoft Dynamics 365 Sales for pipeline, opportunity, client, and follow-up management. Previously supported Australian customers through the Telstra account, developing strong cross-cultural communication and customer relationship skills. Seeking to bring proven sales performance, account management discipline, and customer-focused selling to an Australian-facing remote sales environment.

Financial Advisor at BDO LIFE ASSURANCE COMPANY, INC. (2017-01 – Present)

Drive client acquisition, revenue generation, account management, and business development within a highly target-driven bancassurance environment.

• Consistently achieved 200%+ of annual sales targets, with peak performance reaching approximately 300% of annual quota.
• Generated ₱12M in Annualized Premium Equivalent (APE) in a single year.
• Acquired up to 280 new client accounts in one year through prospecting, referrals, relationship development, and consultative selling.
• Manage the complete sales cycle from prospecting and client discovery through needs analysis, tailored proposal and quotation, presentation, objection handling, negotiation, closing, and post-sale relationship management.
• Conduct structured client discovery interviews to understand customer priorities, preferences, objectives, and budget, then develop solutions aligned with identified needs.
• Use Microsoft Dynamics 365 Sales to manage client information, sales opportunities, pipeline activity, follow-ups, and customer interactions.
• Build and maintain relationships with high-value, corporate, and retail clients, identifying opportunities for account growth and additional business.
• Develop referral channels and branch-level sales strategies to increase qualified leads, conversion, and revenue.
• Train and coach frontline banking personnel and helped 2–3 branches annually achieve or exceed sales objectives through sales planning, referral development, and performance coaching.

Customer Service Representative / Sales Associate— AT&T Account at VXI HOLDINGS, INC. (2013-01 – 2017-12)

• Managed customer accounts for an international telecommunications client in a high-volume environment.
• Identified customer needs and recommended relevant products and services.
• Converted service interactions into sales and upselling opportunities through needs-based recommendations.
• Developed strong skills in customer relationship management, objection handling, cross-selling, and sales conversion.

Customer Service Representative / Sales Associate— Telstra Account at TELEPERFORMANCE PHILIPPINES (2011-01 – 2013-12)

• Provided customer service and account support to Australian telecommunications customers.
• Communicated directly with Australian customers, developing familiarity with Australian communication styles, customer expectations, and service standards.
• Resolved account and service concerns while maintaining professionalism and customer satisfaction.
• Developed strong telephone communication, rapport-building, problem-solving, objection-handling, and customer relationship skills while supporting Australian customers.

AB in Political Science – University of Santo Tomas (2008-01 – 2012-12)