Angelica Lu

Detail-oriented Digital Creative Designer with 3 years of experience supporting businesses through graphic design, video editing, social media management, and content creation. Experienced in creating engaging visual content, short-form videos, branded graphics, and Canva website layouts for cafés, restaurants, beauty brands, life coaches, and other growing businesses. Skilled in managing social media content, caption writing, content scheduling, and maintaining a consistent online brand presence.

Proficient in Canva and CapCut, with a strong eye for design, organization, and digital content trends.

Freelance Digital Creative Designer at Self-employed (2024-03 – Present)

• Designed social media graphics, promotional materials, and branded visual assets for international clients.
• Created engaging short-form video content including Reels, TikTok videos, promotional videos, and podcast highlight clips.
• Developed Canva website layouts and mockups to help businesses establish a professional online presence.
• Managed social media accounts through content creation, caption writing, scheduling, and audience engagement.
• Collaborated with clients across various industries including cafés, restaurants, coaching businesses, and service-based companies.
• Maintained brand consistency across digital platforms through strategic visual design and content creation.

Customer Service Representative at VXI Global Solutions (2022-12 – 2023-05)

• Provided customer support by assisting clients with inquiries, account concerns, and service-related issues.
• Resolved customer concerns efficiently while maintaining a professional and customer-focused approach.
• Managed multiple customer interactions in a fast-paced environment while meeting performance and quality standards.
• Demonstrated strong communication, active listening, and problem-solving skills to deliver positive customer experiences.
• Maintained accurate customer records and followed company procedures to ensure service excellence.
• Collaborated with team members and supervisors to achieve operational goals and maintain high customer satisfaction.