Anna Andrea Tejada

Highly motivated and experienced customer support professional, skilled in resolving customer inquiries, providing assistance, and ensuring customer satisfaction. Skilled at communication, problem-solving, and working in fast-paced environments. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of the organization.

Email/Chat Specialist at Help Flow (2023-09 – 2025-01)

Accounts: PlugTech (gadgets e-commerce) and Mash (liquor ecommerce). Industry: E-commerce Support / Technology Customer Service

• Provided email and chat support to customers, resolving inquiries related to online orders.
• Maintained detailed and accurate records of customer interactions and resolutions.
• Collaborated with team members to ensure efficient and effective customer service delivery.
• Platforms utilized: Gorgias, Intercom, Shopify, LastPass, Workday, Asana and Slack.

Apple Chat Specialist at Concentrix (2020-06 – 2023-01)

Account: Apple. Industry: Technology / E-commerce Customer Support

• Provided chat-based support to Apple customers, resolving inquiries related to online orders.
• Achieved a 90% average customer satisfaction rating.
• Maintained detailed and accurate records of customer interactions and resolutions.
• Collaborated with team members to ensure efficient and effective customer service delivery.
• Platforms utilized: Toolkit, Prism, LastPass and WebEx.

Telemarketer at Day Trading Academy Philippines (2019-06 – 2019-11)

Industry: Education (Forex Training)

• Called leads and scheduled them for trading workshops (Outbound).
• Sent email and SMS reminders regarding upcoming events.
• Captured guest details via email and phone.
• Offered advanced courses to delegates.
• Platforms utilized: Google spreadsheet and soft phone.

Telemarketer at LTT Smartchart Consulting Inc. (2015-05 – 2019-02)

Industry: Education (Forex Training)

• Called leads and scheduled them for Forex workshops (Outbound).
• Sent email reminders regarding upcoming events.
• Captured guest details via email and phone.
• Platforms utilized: Salesforce and X-lite soft phone.

Technical Support at Sutherland Global Services (2013-04 – 2015-04)

Account: Lenovo. Industry: Technology Customer Support

• Answered incoming calls regarding warranty claims (Inbound).
• Troubleshooted laptop and desktop issues.
• Offer extended warranties.
• Platforms utilized: CRM and Avaya hard phone.

Technical Care Customer Support at Convergys (2010-10 – 2013-03)

Account: AT&T High Speed Internet. Industry: Technical Support

• Answered incoming calls regarding internet issues (Inbound).
• Followed workflow tool for scripts and troubleshooting.
• Scheduled technician appointments.
• Platforms utilized: CRM, iWFT and Avaya hard phone.

Medical Transcription – MTC Academy (2007 – 2008)

BS in Nursing – Far Eastern University (2004 – 2006)

– Occ. Mindoro National High School (2000 – 2004)

– St. Mary's College, Q.C. (1994 – 2000)