Hennielyn Catubig

Experienced customer service and administrative professional with a strong background in client support, office operations, data management and problem solution. Known for excellent communication skills, attention to detail, and the ability to provide high-quality service while maintaining efficient workplace processes.

A+ Rewards - Email and chat Support Representative - Neusoft Cloud Technology Co.

(2023-06)

• Assist customer with voucher redemption, rewards, promotions, and campaign-related inquiries through live chat and ticketing system.
• Investigate and resolve issues involving vouchers, rewards points, campaign eligibility and redemption failure
• Respond to customer concern promptly while maintaining high customer satisfaction.

Jetstar Airlines - Chat Support Representative - Probe Cx

(2022-11 - 2023-03)

• Handles travel issues, conflicts, complaints, cancellation and refunds.
• Send updated itinerary.
• Advices customer regarding destinations, customs, weather and activities.

Technical Support Representative - Renogy

• Providing email support for customer routine solar and problems.
• Evaluate client needs for upgrades or upsales of current or new installations.
• Providing technical support for the introductions pf products, system, process onto the market.

Fastrack Multipurpose Cooperative - Motorpool Coordinator - D & L Industries

(2017-06 - 2020-07)

• Monitor expenditures of the department, ensures repair expenses are filed and records maintained.
• Following office workflow procedures to ensure maximum efficiency.

Motorpool Coordinator - Team-work Multipurpose Cooperative

• Ensure that all scheduled PM is done, documents ate updated and monitored.
• Implemented and monitor all necessary documents needed for ISO and EBESE
• Monitor the entire Motorpool system and procedure if it has been continuously implemented by mechanics.

Bachelor of Science - Computer Science - Cainta Catholic College (2013 - 2017)