Antonette Calica
Customer Service & Lead Generation Specialist
Talent
TampayanMember since August 9, 2026
CRMSalesforceMicrosoft
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CRMSalesforceMicrosoft
About
I am an enthusiastic and hardworking person. I am a person who relishes challenges, can easily adapt and work under pressure. With knowledge in CRM, Salesforce and Microsoft.
Experience
Content Moderator - Alorica
(2022)
- Screen text, images, videos, and live streams for explicit acts, graphic violence, or hate speech.
- Delete harmful posts, warn users, or ban accounts that break safety guidelines.
- Review flagged items sent in by website or platform users.
Lead Generation Specialist - Qwest BPO
(2022)
- Find new business targets using tools like LinkedIn, web directories, and company databases.
- Contact potential clients via cold emails, social media messages, and phone calls.
Customer Service Representative - Metrics Call Services
(2019 - 2021)
- Giving clear facts about what a company sells, how much it costs, and how it works.
- Fixing complaints, processing returns or refunds, and helping with broken items.
Education
Accountancy, Business and Management - Airline Management - Aeronautics School | Indiana Aerospace University (2016 - 2018)
Information System - Aeronautics School | Philsca- Mactan Air Base (2018)
Skills
Customer Service & Lead Generation Specialist
