April Mae Canillo

Detail-oriented and highly organized Virtual Assistant with over 7 years of experience in administrative support, customer service, data management, scheduling, and records administration. Proven ability to manage multiple tasks efficiently, maintain accurate documentation, handle client communications, and provide exceptional support in fast-paced environments. Proficient in Microsoft Office and skilled in maintaining organized systems that improve workflow and productivity.

Administrative Staff at Cotovia Clinic - Chong Hua Mandaue Hospital Medical Arts Clinic 844 (2024-08 – 2026-05)

• Prepare and process Statements of Account (SOA) accurately and on schedule.
• Manage incoming calls and emails, responding professionally to client inquiries.
• Maintain organized digital and physical filing systems.
• Generate reports and administrative documentation as required.
• Perform data entry and ensure records are updated and accurate.
• Coordinate administrative tasks to support daily operations.

Admitting Staff at University of Cebu Medical Center (UCMED) (2019-02 – 2024)

• Managed patient registration and admission processes with accuracy and confidentiality.
• Verified and updated client information in the database.
• Scheduled appointments and coordinated admissions.
• Handled high-volume phone inquiries and directed concerns appropriately.
• Provided administrative support and maintained accurate records.
• Assisted clients by explaining procedures and requirements clearly.

Branch Administrator at Suarez and Sons, Inc. (2017-04 – 2018-04)

• Managed customer orders and coordinated order fulfillment.
• Maintained inventory records and monitored stock movements.
• Processed collections and monitored customer accounts.
• Prepared reports and maintained organized business records.
• Coordinated communications between branch and head office.

Masters of Business Administration – Cebu Technological University (2025)

Bachelor of Science in Office Administration in Office Administration – University of Visayas (2013 – 2017)