Tenant Relations Manager at W Landmark Inc. (2025-06 – 2026-02)
Managed tenant relations and lease negotiations for a leading holding company engaged in seaweeds and carrageenan, investments, and real estate with seven strategically located buildings in Bonifacio Global City.
- Negotiated and successfully closed commercial leases and parking agreements, achieving 95% occupancy within target timelines
- Represented management and the Board in executive level lease discussions and contractual negotiations
- Addressed tenant concerns promptly and effectively, maintaining over 95% tenant satisfaction
- Led key administrative functions, including employee development, performance management, and policy enforcement
Building Manager at Torre Lorenzo Property Management Corp. (2022-02 – 2025-05)
Managed overall operations of an 11-storey residential building with 275 units, overseeing a team of 28 staff members across building administration, security, housekeeping, and technical services.
- Responsible for overall property operations, ensuring full adherence to management standards and operational plans
- Streamlined maintenance and equipment operations, achieving a 98% reduction in downtime and significantly enhancing service delivery
- Managed budget preparation, monitoring, and variance reporting to maintain financial compliance and drive cost efficiency
- Conducted regular coordination meetings with staff and stakeholders, strengthening operational transparency and accountability
Mall Operations Officer at Aboitiz Infra Capital Inc. (2018-04 – 2022-02)
Oversaw operations of The Outlets at Lipa within LIMA Estate, a 70-hectare dynamic economic zone with nearly 180 locators, 71,000 employees, and 4,000 households.
- Oversaw the development and implementation of mall policies and procedures while fostering strong and harmonious relationships with tenants
- Managed the turnover of commercial spaces, including tenant fitout and store openings, and closely monitored monthly sales and tenant performance
- Ensured tenant satisfaction through consistent, effective communication and the efficient delivery of essential services for mutual benefit
Property Manager at Ayala Property Management Corp. (2016-08 – 2018-02)
Managed two Ayala Land Premier residential subdivisions within the Nuvali Estate, ensuring seamless operations and high service standards.
- Manages two Ayala Land Premier residential subdivisions within the Nuvali Estate, ensuring seamless operations and high service standards
- Conducted regular coordination meetings with staff, company officers, and clients to maintain operational efficiency and adequacy of equipment
- Prepared and closely monitored operations and maintenance budgets against actual expenditures, while ensuring accuracy in billing, collection of dues, and special assessments
- Ensured full compliance with all government regulations, promptly addressed client inquiries and concerns, and upheld safety, peace, and order within the community
Operations Manager at Megaworld Corporation (2015-05 – 2016-02)
Managed fleet and transportation operations for Citylink Coach Services, an intercity bus company operating under Megaworld Corporation with 10 buses servicing routes in the Metro Manila area.
- Managed the fleet and transportation operations across various estates of Megaworld Corp., including planning, organizing, and overseeing the work of subordinate staff
- Directed activities related to dispatching, routing, and tracking vehicles, such as daily trip schedules, charter trips, and other assigned routes
- Monitored operations and implemented schedule or policy adjustments as needed
- Investigated and resolved customer complaints and prepared management reports with recommendations on fare adjustments, fee changes, or bus schedule modifications
Property Manager at Globalland Property Management Corp. (2011-08 – 2014-12)
Oversaw and executed all administrative functions related to the homeowner's association, ensuring compliance with statutory and regulatory requirements.
- Implemented standard operating procedures and property management programs to ensure efficient and consistent operations
- Conducted regular coordination meetings with staff, company officers, and clients while ensuring the adequacy and optimal performance of all equipment and facilities
- Prepared, monitored, and controlled the operations and maintenance budget in alignment with approved plans and actual expenditures
- Ensured accuracy and timeliness in billing, collections, and administration of dues and special assessments
- Enforced full compliance with all applicable government regulations and statutory requirements
- Responded promptly and professionally to client inquiries, requests, and concerns
- Maintained safety, security, and order within the property to ensure a well-managed and secure community environment
Real Time Analyst at Teletech Customer Care Management, Inc. (2008-10 – 2011-02)
Worked as a Real Time Analyst for Teletech Customer Care Management.
