April Perez

Experienced property management professional with a proven track record in managing residential and commercial properties, achieving high occupancy rates and tenant satisfaction. Skilled in operations management, budget oversight, staff coordination, and regulatory compliance. Expertise in tenant relations, lease negotiations, and delivery of exceptional customer service across diverse real estate portfolio.

Tenant Relations Manager at W Landmark Inc. (2025-06 – 2026-02)

Managed tenant relations and lease negotiations for a leading holding company engaged in seaweeds and carrageenan, investments, and real estate with seven strategically located buildings in Bonifacio Global City.

• Negotiated and successfully closed commercial leases and parking agreements, achieving 95% occupancy within target timelines
• Represented management and the Board in executive level lease discussions and contractual negotiations
• Addressed tenant concerns promptly and effectively, maintaining over 95% tenant satisfaction
• Led key administrative functions, including employee development, performance management, and policy enforcement

Building Manager at Torre Lorenzo Property Management Corp. (2022-02 – 2025-05)

Managed overall operations of an 11-storey residential building with 275 units, overseeing a team of 28 staff members across building administration, security, housekeeping, and technical services.

• Responsible for overall property operations, ensuring full adherence to management standards and operational plans
• Streamlined maintenance and equipment operations, achieving a 98% reduction in downtime and significantly enhancing service delivery
• Managed budget preparation, monitoring, and variance reporting to maintain financial compliance and drive cost efficiency
• Conducted regular coordination meetings with staff and stakeholders, strengthening operational transparency and accountability

Mall Operations Officer at Aboitiz Infra Capital Inc. (2018-04 – 2022-02)

Oversaw operations of The Outlets at Lipa within LIMA Estate, a 70-hectare dynamic economic zone with nearly 180 locators, 71,000 employees, and 4,000 households.

• Oversaw the development and implementation of mall policies and procedures while fostering strong and harmonious relationships with tenants
• Managed the turnover of commercial spaces, including tenant fitout and store openings, and closely monitored monthly sales and tenant performance
• Ensured tenant satisfaction through consistent, effective communication and the efficient delivery of essential services for mutual benefit

Property Manager at Ayala Property Management Corp. (2016-08 – 2018-02)

Managed two Ayala Land Premier residential subdivisions within the Nuvali Estate, ensuring seamless operations and high service standards.

• Manages two Ayala Land Premier residential subdivisions within the Nuvali Estate, ensuring seamless operations and high service standards
• Conducted regular coordination meetings with staff, company officers, and clients to maintain operational efficiency and adequacy of equipment
• Prepared and closely monitored operations and maintenance budgets against actual expenditures, while ensuring accuracy in billing, collection of dues, and special assessments
• Ensured full compliance with all government regulations, promptly addressed client inquiries and concerns, and upheld safety, peace, and order within the community

Operations Manager at Megaworld Corporation (2015-05 – 2016-02)

Managed fleet and transportation operations for Citylink Coach Services, an intercity bus company operating under Megaworld Corporation with 10 buses servicing routes in the Metro Manila area.

• Managed the fleet and transportation operations across various estates of Megaworld Corp., including planning, organizing, and overseeing the work of subordinate staff
• Directed activities related to dispatching, routing, and tracking vehicles, such as daily trip schedules, charter trips, and other assigned routes
• Monitored operations and implemented schedule or policy adjustments as needed
• Investigated and resolved customer complaints and prepared management reports with recommendations on fare adjustments, fee changes, or bus schedule modifications

Property Manager at Globalland Property Management Corp. (2011-08 – 2014-12)

Oversaw and executed all administrative functions related to the homeowner's association, ensuring compliance with statutory and regulatory requirements.

• Implemented standard operating procedures and property management programs to ensure efficient and consistent operations
• Conducted regular coordination meetings with staff, company officers, and clients while ensuring the adequacy and optimal performance of all equipment and facilities
• Prepared, monitored, and controlled the operations and maintenance budget in alignment with approved plans and actual expenditures
• Ensured accuracy and timeliness in billing, collections, and administration of dues and special assessments
• Enforced full compliance with all applicable government regulations and statutory requirements
• Responded promptly and professionally to client inquiries, requests, and concerns
• Maintained safety, security, and order within the property to ensure a well-managed and secure community environment

Real Time Analyst at Teletech Customer Care Management, Inc. (2008-10 – 2011-02)

Worked as a Real Time Analyst for Teletech Customer Care Management.

Bachelor of Science in Financial Management – De La Salle University - Lipa (2008-04)