Kien Gibson Caballes

Detail-oriented and reliable Virtual Assistant with experience in property management, real estate support, customer service, and administrative tasks. Skilled in tenant and vendor coordination, maintenance tracking, task management, and creating marketing materials using Canva. Proficient in CRM tools and other digital platforms, with a strong commitment to delivering excellent support and building positive client relationships.

Property Management Support (Related Experience) at Property Management Support (2026-04 – Present)

• Created real estate marketing materials using Canva, including brochures, social media posts, newsletters, and promotional graphics.
• Supported property listings by preparing and organizing property information, photos, and documents.
• Coordinated tenant and vendor communications through email, calls, and CRM systems.
• Coordinated maintenance requests and followed up with vendors and tenants for updates.
• Maintained organized leasing, maintenance, inspection, and tenant records for reporting and reference.
• Assisted with website and property listing updates using GoDaddy.
• Managed multiple property-related tasks and deadlines while ensuring accuracy and professionalism.

Maintenance/Leasing Coordinator – LOGIX at LOGIX (2025-05 – 2026-04)

• Coordinated maintenance requests and followed up with vendors and tenants.
• Managed leasing documentation and updated property records.
• Assisted with property inspections and unit turnovers.
• Supported the property management team with daily operations and tenant concerns.

Healthcare Customer Service Representative – iPLOY OPC at iPLOY OPC (2023-09 – 2025-03)

• Assisted clients with property inquiries, providing accurate information and personalized recommendations.
• Maintained accurate records of leasing, maintenance, and inspections using CRM systems.
• Supported Property Managers in owner and tenant communication, ensuring timely and professional responses.
• Utilized CRM tools to track leasing activities, maintenance requests, and client communications.
• Upsold additional services and maintenance packages, contributing to increased revenue and client retention.
• Managed leasing and MF leasing processes, ensuring compliance with company policies.
• Monitored tasks and follow-ups to support operational efficiency and service quality.

Customer Service Representative – POAS Corp. at POAS Corp. (2023-03 – 2023-08)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Enhanced customer satisfaction by 15% by addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Created and maintained detailed databases to develop promotional sales.
• Screened 30+ daily healthcare inquiries to determine care urgency and facilitate provider routing.
• Managed sensitive patient data within CRM systems (100% compliance with privacy standards).
• Coordinated multi-channel intake workflows (phone, email, fax) for seamless care transitions.
• Optimized data entry protocols to reduce processing time for new patient intake files.
• Performed insurance verification and eligibility checks.
• Guided patients through documentation and consent forms with professional communication.
• Proficient in GoScript for medical transcription and documentation.

Customer Service Representative – Concentrix at Concentrix (2021-11 – 2023-01)

• Handled customer inquiries, concerns, and complaints via phone, email, and chat.
• Provided accurate customer service information and ensured customer satisfaction.
• Managed high call volumes while maintaining quality and professionalism.
• Used CRM and internal systems to update customer records and track concerns.
• Collaborated with team members to meet performance and quality goals.

Virtual Assistant Certified Training

Property Management Training

Buildium / Property Management Software Experience

Customer Service & Client Communication Training

Administrative & Operations Support