Archie Geroleo

UK Property Management and Lettings Specialist with hands-on experience supporting residential property operations for UK-based property management companies. Experienced in personally conducting tenant referencing and credit checks, preparing tenancy agreements, handling renewals and formal tenancy notices, following up rent arrears, and managing tenant communications across phone, email, and messaging channels. Skilled in coordinating maintenance requests, scheduling contractors, arranging property access, obtaining quotations, monitoring repair progress, and maintaining accurate property and tenancy records.

Comfortable handling routine property-management matters independently, prioritizing urgent concerns, and escalating issues requiring management approval. Proactive, organized, and detail-oriented, with experience using property management platforms and digital tools to streamline administrative workflows and ensure timely follow-through.

PROPERTY MANAGER at UK LINK PROPERTY INVESTMENT LTD.

Provided end-to-end property management and administrative support for a portfolio of 8 residential properties, handling tenancy processes, property documentation, payments, renovations, and HMO conversion support.

• Personally conducted tenant referencing and credit checks as part of the tenant application and screening process.
• Prepared tenancy agreements and managed tenancy-related documentation.
• Handled tenancy renewals and formal tenancy notices.
• Conducted tenant onboarding and offboarding activities.
• Followed up overdue rent through direct outbound calls and written communication.
• Communicated with tenants regarding tenancy matters, payments, documentation, and property concerns through phone calls, emails, and messaging.
• Coordinated approximately 5–15 maintenance requests per month.
• Liaised with three private contractors to arrange repair schedules, property access, quotations, and completion follow-ups.
• Coordinated renovation activities and supported property improvement and HMO conversion projects.
• Monitored payments, invoices, and outstanding tenancy-related matters.
• Used AutoCAD to assist with property layouts and design-related requirements.
• Systems and Tools: Landlord Vision, Google Workspace, Rightmove, AutoCAD, Adobe, WhatsApp.

PROPERTY MANAGEMENT | MAINTENANCE COORDINATOR at HouseShaw Estate Agency

Supported property management and maintenance operations within a portfolio of more than 300 properties, coordinating tenant concerns and maintenance activities.

• Prepared tenancy agreements, processed renewals, and handled formal tenancy notices.
• Managed tenant communications through incoming and outgoing phone calls, emails, and messaging platforms.
• Followed up rent arrears through outbound calls and written communication.
• Coordinated approximately 300 maintenance requests per month within the company's property portfolio.
• Personally communicated and coordinated with approximately 30 contractors across different trades.
• Arranged contractor schedules, property access, repair quotations, and maintenance follow-ups.
• Prioritized urgent maintenance concerns and coordinated timely responses.
• Kept tenants informed about repair progress, scheduling, and outstanding issues.
• Escalated major expenses and decisions requiring management approval.
• Maintained organized communication and task records to support efficient property operations.
• Systems and Tools: Street.co.uk, Google Workspace, Zoopla, Rightmove, Microsoft Teams, Slack, Adobe.

OCCUPANT SUPPORT SPECIALIST at CDA Coliving

Supported occupant services and property operations for an Australian co-living operation with a portfolio of approximately 1,700 properties.

• Supported occupant communications and day-to-day property operations.
• Coordinated maintenance requests and routed concerns to the appropriate internal teams or external service providers.
• Helped monitor and follow up maintenance issues to ensure progress and timely communication.
• Worked within an operation handling approximately 600 maintenance tickets per month.
• Coordinated with relevant in-house maintenance personnel and external contractors.
• Used task-management and customer relationship platforms to organize requests and maintain communication records.
• Created and used trackers, templates, spreadsheets, and task systems to improve organization and reduce missed follow-ups.
• Systems and Tools: PropertyMe, Asana, HubSpot, Respond.io, Google Workspace, Gmail, Claude AI, ChatGPT, Google Studio, URL Net.