Cristine Datchuan
Guest Support VA and Property Management Assistant
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About
I am a reliable and service-focused Guest Support and Property Management Assistant with hands-on experience in both short-term rentals and long-term tenancy management. I provide responsive and professional support to guests and tenants alike, ensuring smooth day-to-day operations and positive experiences from move-in to move-out. My responsibilities have included handling guest inquiries, coordinating maintenance and repairs, scheduling cleanings, managing booking calendars, assisting with lease agreements, conducting property viewings, and ensuring compliance with tenancy regulations.
Experience
Vacation Rental Guest Support (September 2023 - May 2026)
- Respond to guest inquiries and booking requests promptly
- Assist guests with check-in/check-out procedures and provide necessary information. As well as booking confirmations, modifications, and cancellations
- Coordinate with cleaning teams, maintenance staff, and property managers to address guest needs.
- Access and verify cleaning report after turnover
- Manage and order supplies.
- Handle guest concerns and complaints professionally, providing timely resolutions.
- Monitor booking platforms - OTA's(Booking.com, Expedia, Agoda, Airbnb) for online enquiry.
- Monitor and file claims
- Update listings
- Provide local recommendations and concierge-style support.
- Assist with calendar management and prevent double bookings.
Property Management Admin / Sales Admin (September 2024 – September 2025)
- Schedule inspection - routine, entry and exit
- Manage maintenance request - coordinate with trades
- Upload invoice for payment
- Order Signboard and Title
- Send Notices
- Advertising properties for live listing
- Arrears reminder
- Preparation of Lease, Form 6, Contract, Entry Notice
- Arrange open homes
- Lease Renewal
Property Management Assistant (May 2020 – August 2024)
- Tenancy screening - Application processing for potential tenant's.
- Publish property for live listing
- Coordinate with trades/vendors for maintenance request that includes follow ups and summary report.
- Schedule of inspection and open homes
- Set up new management, property and tenants in PM software
- Send notices to tenants
- Upload and entering water, land tax, council rate, levy/strata, smoke alarm invoices
- Manage payment reminders/arrears
- Receptionist - answering phone call, emails and text messages
Education
Bachelor of Science in Hospitality Management
