Counter Specialist-Barista at UCC Clockwork Specialty Coffee (Vertis North) (2024-03 – Present)
Prepared coffee-based beverages, mocktails, and alcoholic drinks while managing espresso equipment and inventory
- Prepared coffee-based beverages, mocktails, and alcoholic drinks in compliance with company recipes and quality standards
- Operated, calibrated, and maintained espresso machines, grinders, and brewing equipment
- Monitored bar and coffee inventory levels and coordinated replenishment to prevent shortages
- Ensured adherence to food safety, sanitation, and operational procedures
Customer Service Representative at Teleperformance Philippines (2022-10 – 2023-01)
Handled customer inquiries across multiple channels while meeting service level agreements
- Handled customer inquiries via phone, email, and chat while meeting service level agreements
- Resolved customer issues efficiently in accordance with company policies
- Documented customer interactions accurately in internal systems
Social Media Manager and Graphic Designer at Freelance (2021-03 – 2022-09)
Managed social media accounts and designed digital content for marketing campaigns
- Managed social media accounts across Facebook, Instagram, and YouTube
- Developed and executed social media strategies aligned with business objectives
- Designed digital content and basic marketing materials for campaigns
- Monitored and responded to messages, comments, and audience engagement
Counter Specialist-Barista at UCC 3rd Wave Clockwork Specialty Coffee (Ayala 30th) (2018-06 – 2021-01)
Prepared specialty beverages, trained baristas, and managed inventory and equipment
- Prepared specialty beverages and ensured consistency in quality
- Trained and mentored baristas on brewing techniques and product knowledge
- Maintained coffee equipment and monitored inventory
- Prepared coffee and specialty beverages in compliance with brand standards
- Assisted with daily, weekly, and monthly sales reporting
- Conducted beverage research and supported product development initiatives
- Performed monthly inventory data entry and monitored weekly stock orders
- Conduct training and assessment for newly hired baristas
Barista at Blenz The Canadian Coffee Company (2015-07 – 2018-05)
Prepared coffee and specialty beverages while managing inventory and supporting product development
- Prepared coffee and specialty beverages in compliance with brand standards
- Assisted with daily, weekly, and monthly sales reporting
- Conducted beverage research and supported product development initiatives
- Performed monthly inventory data entry and monitored weekly stock orders
- Conduct training and assessment for newly hired baristas
Seasonal Barista at Starbucks Philippines (2014-10 – 2015-01)
Maintained store cleanliness and prepared ordered items with quality checks
- Maintained the cleanliness and orderliness of the store
- Received and checked the conditions and temperature of delivery stocks
- Prepares the ordered items
Waiter at Fika East Restaurant (2013-12 – 2014-08)
Provided customer service, beverage preparation, and handled POS transactions
- Provided customer service, upselling, and order handling
- Assisted in beverage and dessert preparation
- Prepared beverages and handled POS transactions
- Managed inventory and sales reporting
Tea Barista at Caprice Milk Tea (2012-06 – 2012-11)
Prepared specialty beverages and handled POS transactions with inventory management
- Prepared beverages and handled POS transactions
- Managed inventory and sales reporting
