OIC/L&D TRAINORS - Kenangan Coffee - Quezon City
(2025-04 - 2026-06)
- Led onboarding and training for new hires, introducing company values, coffee origins, and shop culture.
- Conducted skill assessments and certified baristas across tiers (Junior to Senior Barista).
- Ran daily quality audits on espresso extraction, milk texture, and drink presentation to maintain consistency.
- Organized cupping sessions to train staff on flavor notes, origins, and defect recognition.
- Developed and documented standardized recipe cards and workflow guidelines.
- Trained staff on bar ergonomics, multitasking, and team communication to keep ticket times low during rushes.
- Oversaw equipment care — daily/weekly sanitation, troubleshooting, and preventative maintenance scheduling.
- Enforced food safety and hygiene standards, and coached staff on hospitality and complaint handling.
- Built and implemented a tiered barista certification system, from initial onboarding through skill-based advancement.
- Established a structured quality control process, including regular cupping sessions and documented recipe standards, to maintain consistency across shifts.
- Developed real-time coaching practices — shadowing and refresher training — to continuously raise team performance.
- Took ownership of both people development and equipment/operations management, unifying training and store leadership under one role.
HEAD BARISTA - Coffee Cube Specialty Coffee and Bakery - Nairiyah, KSA
(2019-05 - 2024-08)
- Prepared espresso, milk-based drinks, and manual brews (V60, Chemex, Kalita) to precise recipe standards.
- Delivered customer service, including product knowledge and POS transactions.
- Standardized recipes and ran daily quality checks to maintain consistency across shifts.
- Managed daily inventory, supplier coordination, and stock levels to minimize waste.
- Maintained commercial espresso machines and grinders, scheduling repairs as needed.
- Oversaw staff scheduling and daily store operations, including opening/closing procedures.
- Upheld sanitation and food safety standards in the workspace.
- Promoted from Barista to Head Barista within the first six months, based on strong work ethic and performance.
- Advanced into a Trainer Barista role, mentoring and onboarding new staff for over a year.
- Took on full store logistics ownership — inventory, scheduling, and daily operations — beyond the core barista role.
