Workforce management (WFM) | Team Leader
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Provides the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the associates and the business.
Workforce Analytics - Sutherland Global Davao - Davao City, Philippines
(2021-01 - 2025-01)
Provides the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the associates and the business.
Subject Matter Expert - Teleperformance Davao - Davao City, Philippines
(2019-05 - 2021-10)
Applied subject expertise in operations and processes. Consulting across business operations, providing mentorship, and contributing specialized knowledge.
Customer Service Representative - VXI Global Davao - Davao City, Philippines
(2018-10 - 2019-04)
BS - Information Technology - EMAR Learning Center (2008-06 - 2009-04)
Daniel R. Aguinaldo National High School (2006 - 2007)
