Arlene Macaraeg

Highly accomplished and results-driven Sales Manager with over 3 years of progressive experience in leading and expanding sales operations across the Asia-Pacific (APAC) and Latin American (LATAM) markets. Proven track record of consistently exceeding revenue targets, driving significant market share growth, and building high-performing, cross-cultural sales teams. Adept at developing and executing strategic sales initiatives, fostering strong client relationships, and navigating complex international business landscapes.

Possesses deep expertise in cybersecurity solutions, specifically Nessus and other Enterprise products, with a strong focus on P&L management and sustainable business development. Seeking to leverage extensive regional knowledge and leadership capabilities to drive continued success and market penetration for a forward-thinking organization.

Inside Sales Manager - Tenable

(2024 - 2026)

• Managed a team of 6 SDRs/BDRs and 2 Security Engineers, overseeing daily activities, performance metrics, and professional development.
• Conducted regular 1:1 coaching, training sessions, and call reviews to improve prospecting skills, messaging, and product knowledge (Nessus, Tenable.io, Tenable Security Center, I.E, OT Security, etc..), and Cross/Upselling different solutions and Identify MEDDPICC/BANT and create pipeline to exceed quota
• Drove strategic outbound and inbound lead qualification processes, resulting in exceeding quota in qualified sales opportunities (SQLs).
• Implemented and refined standard operating procedures (SOPs) for lead management, territory planning, and sales technology utilization (Salesforce, ZoomInfo, Cognism, DemandBased, LinkedIn Sales Navigator), improving team productivity.
• Partnered closely with Regional Sales Managers and Marketing teams to ensure alignment on campaign strategies, territory coverage, and smooth handoff of qualified leads to the Account Executive team.
• Maintained rigorous oversight of key performance indicators (KPIs) such as call volume, conversion rates, and quota attainment, providing accurate weekly forecasts and performance reports to upper management.

Team Manager - Roblox

(2023 - 2024)

• Built the login to establish and nurture long-term relationships with key clients, understanding their business needs and objectives.
• Serve as the primary point of contact for clients, addressing their queries, concerns, and requests promptly and professionally
• Maintain KPI measurements by monitoring productivity performance and statistical reports
• One on one coaching for team members on a weekly basis
• Creating payroll for team members under my bucket/pipelines for a

Sales Specialist - Layaway Depot

(2023 - 2023)

• Generate new sales initiatives and drive strategy for the sales team
• Generate Leads and make Outbound Calls
• Manage inside sales associate/s to acquire targeted sales leads
• Calling cold leads, leading to the establishment of appointments for sales representation for electronic devices, home furniture, and kitchenware
• Closing deals for potential buyers/customers
• Promoting the company's products/services, addressing or predicting clients' objectives
• Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients.

Team Manager - Fox Rent A Car - Telus International Philippines

(2021 - 2023)

• Manage inbound and outbound Sales for Car Rental Company
• Manage Billing After Sales
• Closing deals for potential buyers of used cars
• Recommending and implementing improvements to current sales practices and procedures as needed.
• Maintain KPI measurements by monitoring sales performance and statistical reports
• Suggest and implement improvements in the sales administration process
• Ensures that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly Provides positive and constructive feedback on what individual team members need to do in order to attain their daily targets
• Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance
• Converting sales to potential customers that is interested in renting a car
• Keep records of calls, sales generated and record useful information.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Offer additional add-ons for the customer who would like to take advantage of upgrading the class car

Team Manager - Solutran - Telus International Philippines

(2019 - 2021)

• Manage inbound and outbound Sales for Solutran Member of Benefits
• Manage CSAT and Coaching Team Members
• Ensures that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly
• Maintain KPI measurements by monitoring sales performance and statistical reports
• Keep records of calls, sales generated and record useful information.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• One-on-one coaching for team members on a weekly basis
• Creating payroll for team members under my bucket/pipeline

Subject Matter Expert - Mastercard - Telus International Philippines

(2017 - 2019)

• Manage escalation, agent queries and customer disputes that agents are unable to handle
• Floor support across MPMS Mastercard
• Feedback with team leaders on training needs of agents
• Handle complaints coming from clients and service centre representative
• Provide end to end resolution to customer queries and record call status accurately
• Working with company leadership to define project objectives, processes, policies, procedures, and rules
• KYC, Transaction Explanation and Handle Disputes

Bachelor Degree - Bachelor of Business Administration - Operations Management - Lyceum of the Philippines (2019 - 2022)