Director of Business Development - EXODITE BUSINESS CONSULTANCY INC. (Own Business) - Makati City, Metro Manila, Philippines (Remote)
(2026-05)
- Developed strategic partnerships to enhance market reach and revenue growth.
- Led cross-functional teams to execute business development initiatives effectively.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Established metrics for evaluating the success of business strategies and initiatives.
- Cultivated relationships with key stakeholders to drive collaboration and alignment on goals.
- Presented strategic recommendations to executive leadership for informed decision-making.
- Mentored junior staff in best practices for client engagement and relationship management.
- Streamlined processes for proposal development, enhancing overall response time and quality.
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced company's market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
General Manager - ARTravel & Tours Inc. - Muntinlupa City
(2012-11 - 2026-05)
Overall responsible and accountable for the revenue generation of the travel agency. Responsible for sales & marketing development, business development, staff/financial management, and daily operational management of the company. Also responsible for developing strategies to hit or exceed sales targets, regardless of services or product offered.
- Promoting and marketing the business to new and 'niche' markets.
- Managing budgets and maintaining statistical/financial records.
- Selling travel products and tour packages.
- Sourcing products and destinations, to meet consumer demands for bespoke travel and sustainable tourism.
- Taking part in familiarization visits to new destinations, in order to gain information on issues and amenities of interest to consumers.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advance.
- Dealing with customer enquiries and aiming to meet their expectations.
- Overseeing the smooth, efficient running of the business.
- Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company.
- Meeting regularly with team leaders to give them sales figures and plan how they approach work.
- Meeting company directors who advise on strategy, and finding out about any local issues and trends.
- Coordinating the recruitment, selection and retention of staff, payroll matters, and staff training.
- Organizing incentives bonus schemes and competitions.
- Communicating with sales consultants and providing encouragement, help and advise.
- Dealing with disciplinary matters and customer complaints.
- Representing the company for group incentives and corporate bids for in-house travel.
- Responsible for accreditation of suppliers.
- Submitting regular reports to the President.
- Performing other related tasks assigned from time to time.
- Directed daily operations to enhance service delivery and customer satisfaction.
- Developed strategic partnerships with local vendors to expand service offerings.
- Implemented training programs to improve staff performance and operational efficiency.
- Analyzed market trends to identify new business opportunities and optimize pricing strategies.
- Oversaw financial management, ensuring budget adherence and cost control measures.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Part-time Professor - UNIVERSITY OF PERPETUAL HELP DALTA SYSTEM - Las Pinas City
(2022-08 - 2024-02)
- Subject: TOUR & TRAVEL MANAGEMENT
- Subject: PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS
Operations Director - Corporate Travel - BCD PHILSCAN TRAVEL and TOURS INC. - Makati City
(2010-02 - 2012-11)
- To achieve the business goal of the company.
- To achieve the set target for team.
- Attends monthly Mancom meeting to report staff concerns/issues/developments, Operations update, customer complaints and resolutions made per team.
- In charge in monitoring of set vision and strategy of department based on 4 quadrants presented to Strat Plan: Learning and Growth; Financial; Customers and clients; Business Internal Process.
- Attends to Yearly Operations Summit for additional technical and operations solution out in the market.
- Overseeing operations for whole Corporate Travel Unit including inplant offices in Pfizer and Nestle.
- Ensuring all team members are conforming to Service Level Agreement as agreed prior implementation.
- Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and improve them.
- Coordinating and working along with the employees in providing customer-oriented services to the clients to meet their all travel needs.
- In charge in monitoring monthly target and ensuring each team member is accomplishing billing in given parameters.
- Dealing with travel payments, delivering travel tickets and other forms of services for the comfort travel of the clients.
- Responsible to meet time bound deadlines within specific quality and volume requirements.
- Responsible in continuous operations planning to develop business strategies.
- Conducts Interview and profiling of applicants to determine expertise and give technical exam to determine appropriate position based on capacity.
- Conducts orientation for new employee and discuss process flow, organizational chart, accounts their nature and type and other related information such as Service Level Agreement.
- In-charge in continuous training development of Travel Assistants, Travel Consultants, Team Leaders, and InPlant Mangers.
- Providing internal trainings to Travel Assistants, Travel Consultants, Team Leaders, and InPlant Managers to align to increasing demands of clients.
- In charge in conducting quarterly evaluation to measure employees performance and ensuring alignment to clients expectations.
- Regular visits to top clients to build good business relationships.
- Coordinates with Account Management team for other clients and build rapport to stakeholders.
- Dealing with customer complaint and ensure improvement to department in accordance to clients service level of agreement.
- Coordinates with Account Management Team in developing a strategic plan for a set budget as well as forecasting.
- To make a company budget plan, consider the operational and financial aspects of the business.
- Liaise with IT team in automation of front office to back office.
- Introduced TDA – Ticketing Deadline Advisory as added value proposition to clients.
- Extensive knowledge on 3 GDS (Global Distribution System): Abacus; Galileo and Amadeus and background on other advanced system tools.
Operations Manager for Corporate Accounts, Travelers Support & FCM - TRAVELPEOPLE LTD. INC. - Manila
(2007-06 - 2010-02)
- Overseeing the travel related operations and services to the clients before and during their travel.
- Providing all forms of travel trips and advises to the clients and deputing persons to assist them during their travel.
- Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and improve them.
- Providing their expertise and ideas for designing itineraries and pamphlets, and executing various new travel packages.
- Coordinating and working along with the employees in providing customer-oriented services to the clients to meet their all travel needs.
- Achieving the business goal of the company.
- Dealing with travel payments, delivering travel tickets and other forms of services for the comfort travel of the clients.
- Responsible to meet time bound deadlines within specific quality and volume requirements.
- Responsible for the balancing of loads among personnel to meet volume and quality requirements.
- Ensure weekly operations meeting to address all issues and updates of the whole team.
- Strictly imposing Service Level Agreement to contribute to customer retention.
- Conducting monthly eval
