Aron Jake Punay

Detail-oriented Project Support Engineer with experience in supporting customer issues, performing accurate ticket logging, and managing records. Skilled in root cause analysis, customer relationship management, and effective communication, with a focus on delivering timely and reliable solutions. Demonstrates solid data entry capabilities and the ability to maintain accurate, well-organized information for efficient issue resolution.

Project Support Engineer at AvePoint Philippines (2024-09 – Present)

• Responsible for project-specific inquiries and support requests via email, taking ownership of cases through to resolution
• Investigate technical problems, identify root causes, and implement permanent solutions to maintain platform reliability.
• Monitor and meet SLA commitments by actively tracking response and resolution times and escalating when necessary.
• Coordinate with internal development and R&D teams to prioritize and deploy bug fixes or feature updates.
• Track and document change requests, deployments, and issue resolutions for accurate project records.
• Provide thorough documentation and regular status updates to stakeholders throughout the project lifecycle.

IT Intern - OJT at Microlinx Solution (2023-06 – 2023-07)

• Built and configured computer systems based on customer requirements
• Installed and configured software applications and operating systems
• Provided customer service support for walk-in clients, including product inquiries and purchases
• Handled delivery of computer accessories such as headsets, keyboards, and mice
• Created basic social media content to support business promotions
• Performed administrative tasks such as data entry, documentation, and record management

Bachelor of Science in Computer Engineering – UNIVERISTY OF CEBU - BANILAD (2020 – 2024)

Science, Technology, Engineering, and Mathematics (STEM) Track – UNIVERSITY OF CEBU - BANILAD (2018 – 2020)