John Paul Rosal

Objective is to contribute to the level best for the organization. As a dedicated individual to obtain a position that utilizes my year of experience in the IT field that will be furthered developed and my eagerness to learn new experience.

Application Support Engineer - Accenture

(2025-04 - 2026-01)

• Monitoring on cloud applications and services (Robotic Process Automation)
• Document incidents, root causes, fixes, and minor bug fixes.

Technical Support Staff - Alliance Software Inc.

(2022 - 2025)

• Responded to support tickets and service requests from clients
• Technical support to the clients, through remote call, chat, and e-mail
• Assistance in performing demonstration to prospect clients
• Installation and setup of systems(POS)
• POS System Troubleshooting
• Trained clients and end users on proper system usage and basic troubleshooting
• Setting up and configuring during project integration, delivery systems
• Basic Sql

IT Technical Assistant - Don Bosco Technical College-Cebu, Inc.

(2021 - 2022)

• Maintain & monitor computer systems and network of a department
• Provide technical support through email
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions
• Setup LAN, WAN and maintain WIFI mesh system using TP Link Omada
• Manage and maintain ERP system, Google Suite Workspace and Microsoft 365
• Manage Windows Server Active Directory
• Publish posters/announcements for Facebook page
• Assist in system upgrades, migrations, and new deployments
• Provide IT assistance to different departments (HR, Finance, Sales, Operations, etc.)

Chemistry lab assistant / Working Student - University of Cebu

(2016 - 2020)

• Set up and conduct chemical experiments
• Monitor lab equipment by tracking inventory request
• Assist professors and other administrative personnel

Bachelor of Science - Information Technology - University of Cebu (2012 - 2020)

Secondary Education - ST PAUL COLLEGE FOUNDATION INC. (2012)