Arzel Aldwin Granada

Seeking an opportunity and employment where I will be able to utilize my strong organizational and interactional skills, ability to work well with people and have a good fellowship with them, which will help me to grow professionally. Dedicated to delivering exceptional customer experience throughout professionalism, empathy, and results - driven service while continuously striving for excellence and growth.

Customer Sales Service Representative - Concentrix Makati

(2016-09 - 2019-08)

Customer Loyalty Group (Retention)

• AT&T Mobility Sales and Chat Support & Customer Retention (UverseTV Department and Technical Support)
• Assisting in the customer on their bills and offering products
• Sales Apprentice in DirecTV OVD account
• Contact customers who are considering cancelling or have already canceled.

Claims and Billing Specialist - Optum Global Solutions

(2019-08 - 2022-12)

• OptumRX Member Services - Government (health care insurance)
• Member services in a Pharmacy Department (OptumRX)
• Collecting payment from the insurance provider
• Checking the HCPCS codes from the UB04 if we billed it correctly.
• Billed it from the insurance provider
• solving the unpaid claims

Health Care Specialist/Sales - DME SERVICE SOLUTION

(2023-03 - 2026-06)

• Health care provider. Assist patient with insulin devices, diabetes supplies and medication related concerns.
• providing quality customer service to the patient for their insulin devices, insulin medication.
• Insurance verification and eligibility, prior authorization
• completing sales intake for DME

BSBA - MARKETING - COLEGIO SAN AGUSTIN - BN (2015-01 - 2016-12)

BSBA - MARKETING - LACONSOLACION COLLEGE (2014-01 - 2015-12)