Field Care Supervisor/Health Care Assistant - FirstCol Homecare Services Ltd. - United Kingdom Amberly Court, Arundel House Whitworth Road, County Oak Way, Crawley RH11 7XL
(2022-01 - 2026-12)
- Oversee and monitor care workers, care assistants and home carers
- Takes responsibility for the shift and for the service while on duty.
- Respond to emergencies and provide guidance and support to care workers.
- Monitor service users' conditions by taking temperature, pulse, respiration and weight, contributes to record keeping; and liaise with professional staff in carrying out care plans.
- Orders and supplies service user medications from their GP's.
- Assessed patients from hospitals to provide healthcare benefits and care packages.
- Follow ups appointment schedule and ambulatory care from health care professionals.
- Knowledgeable in advance equipment for homecare use such as mobility aids/transfer aids, medical devices and manual handling.
- Medication management systems.
- Provide proper care for dementia patients and with disabilities.
- Overall healthcare setting support.
Operation Manager - LKJM Food Inc. - Molino Branch Mafee Bldg Unit 3 Molino Ave Bacoor Cavite Philippines
(2017-01 - 2021-12)
- Responsible for planning and implementing sales, marketing and product development programs of the company including online advertisement.
- Handle team/staff wherein conducting proper training, recruiting and hiring new employees.
- Responsible for checking the restaurant stocks and other needs of the company.
- Ensure quality of the products FIFO rules
- Overall, responsible for managing both the revenue and cost elements of a company's income statement, such as profit & loss.
- Manage collecting sales tax, creating a computer network, setting up a filing system and marketing.
- Responsible for advertising and marketing of the company.
Relationship Manager/Customer Service Representative - Advance Credit Management Grp LTD. (ACM) Philippines - Australian Dayshift (Collections account) 14flr Wilcon IT HUB Chino Rocess Makati City
(2015-01 - 2017-12)
- Inbound/Outbound calls. Keep tracking outstanding debts.
- Manages overdue client balances and accounts receivable, includes contacting customers, negotiating payment arrangements.
- Skip Tracing. Plan a course of action to recover owed money. Locate and contact debtors.
- Negotiate payoff deadlines and payment plans. Handle customers' questions or complaints. Identify gaps in the system and recommend solutions.
- Assessing and processing hardship applications in alignment with company policies.
- Strict adherence to Australian credit laws, such as the Australian Competition and Consumer Commission (ACCC) guidelines on debt collection.
- Collect debts in a customer-oriented manner. Financial assistance/counseling.
- Strong negotiation, conflict resolution, and empathetic communication to handle vulnerable customers or disputes professionally.
- Manage over 1000 of accounts or portfolios. Manage KPIs and Target Quota.
- Manage the day-to-day contact for the client to ensure all their needs are met, share updates on the account status and metrics and answer any queries.
Administrative Staff - Zool Pest Control Services Philippines - Almanza Dos Las pinas City
(2012-01 - 2015-12)
- Responsible for daily operation tasks, emails, scheduling, filing records and tracking payments and collections, managing staff payrolls and salary.
- Bookkeeping, Marketing and sales. Support the smooth running of offices by carrying out clerical tasks and projects. Organizing project meetings.
- Typing up documents, responding to business enquiries, drawing up contracts and providing customer service.
- Receiving and making phone calls. Ensure clients' profiles are up to date.
