E-COMMERCE OPERATIONS STAFF at The Fantastic Bean Corporation (2026-04 – Present)
- Directed end-to-end multi-channel store operations across Shopee, TikTok Shop, and Lazada Seller Centers including product listing, pricing strategy, promotional campaign execution, and performance tracking
- Oversaw the full order fulfillment lifecycle
- Provided customer chat support
- Coordinated with company owner to align sales goals and promotions
- Pick and pack orders
- Inventory organization and stock monitoring
FREELANCE REVIEWER at Brandshield Ltd. (2024-09 – 2025-08)
- Served as a dedicated IP Brand Protection Reviewer for a portfolio of prestigious global clients
- Reviewed websites, social media platforms, and international marketplace listings to identify potential IP violations
- Managed the end-to-end enforcement process
- Trained new hires on specialized tasks and processes
DEPARTMENT MANAGER at Viyline, OPC (2022-03 – 2024-05)
- Supervised in-office and on-site (fair/mall) team operations to support sales activities
- Directed end-to-end multi-channel store operations across Shopee, Lazada, and TikTok Seller Centers using Big Seller, including product listing, pricing strategy, promotional campaign execution, and performance tracking
- Oversaw the full order fulfillment lifecycle
- Provided customer chat support
- Conducted product, supplier, pricing, and competitor research
- Pick and pack orders
- Inventory organization and stock monitoring
- Planned and executed school fair events
- Coordinated with suppliers, managers, and creative teams to align sales goals and promotions
- Trained and guided team members on operational processes, sales procedures, and customer service standards
E-COMMERCE MANAGER at Babamio International Co. Inc. (2018-11 – 2022-03)
- Directed end-to-end multi-channel store operations across Shopee and Lazada Seller Centers using Big Seller, including product listing, pricing strategy, promotional campaign execution, and performance tracking
- Oversaw the full order fulfillment lifecycle
- Provided customer chat support
- Conducted product, supplier, pricing, and competitor research
- Pick and pack orders
- Inventory organization and stock monitoring
- Maintained social media presence by updating Facebook feeds, Facebook Shop, and Marketplace listings
- Coordinated with suppliers, company owner, and creative teams to align sales goals and promotions
SALES AND LEASING CONSULTANT at CKSC Holdings Group, Inc. (2018-07 – 2018-11)
- Managed the end-to-end leasing process for kiosk and store spaces
- Conducted audits of company-owned kiosks/stores and supervised assigned personnel
- Facilitated orientation and training for new franchisees and employees
- Supported the Franchise Manager and Sales/Marketing teams with daily operations
- Promoted and sold food products to hotels and restaurants
TRANSCRIBER at Parker Corporation LP (2017-12 – 2018-07)
- Managed the end-to-end transcription of medical, legal, and general audio recordings
- Maintained strict confidentiality in compliance with company guidelines
- Consistently delivered high-quality documentation within tight deadlines
TECHNICAL SUPPORT REPRESENTATIVE at Transcom Worldwide Philippines Inc. (2016-06 – 2016-09)
- Resolved a wide range of complex technical issues through the end-to-end management of customer support requests and ticketing systems
- Identified and communicated potential sales opportunities during customer interactions
- Submitted and tracked service tickets for technical follow-ups
