Aira Robellon

I have spent 18 years in logistics, starting in frontline customer service and progressing into leadership roles across customer experience, business operations, and systems transformation.

Having worked in different areas of the business has helped me understand operations from different perspectives - from dealing directly with customers and leading teams to managing revenue-generating operations, improving processes, and implementing systems.

In my most recent role, I focused on business-side systems and transformation initiatives supporting first-mile, mid-mile, and last-mile operations. I translated operational problems and business requirements into system and process changes, led UAT and implementation activities, worked closely with vendors and stakeholders, and supported operational teams through change.

One thing I've learned is that implementing a new system isn't enough. It has to make sense for the people using it, improve the process it was meant to support, and ultimately work in day-to-day operations.

I'm now looking to bring that experience into a senior leadership role where operations, customer experience, and business transformation come together.

Outside of work, I enjoy the quieter things. I love spending time with family, friends, and my cats. I try to make time for a good book, enjoy visiting museums and appreciating art, and like discovering new places when I get the chance. I also volunteer through our church, particularly in the children’s ministry. I love learning, I love to laugh, and I appreciate the simple things that bring a little joy to everyday life.