Manager, Data Operations at Uberall (2026-01 – Present)
- Lead an 11-member night-shift data operations team supporting global location-data workflows, including Google Business Profile operations, directory escalations, data audits, and high-volume data cleansing.
- Manage delivery across multiple queues by setting priorities, balancing workloads, monitoring quality and productivity, and coordinating coverage for critical accounts and tickets.
- Drive partial workflow automation of one of the major tasks called "Needs Review" that reduced average handling time from 93 seconds to 5 seconds per listing (94.6% time saved).
- Initiated and led the development of an automated GPS productivity check that reduced review time from approximately 1 minute to 3 seconds per account across 170 accounts, improving review efficiency by approximately 95% and enabling 20x faster validation.
- Co-manage workforce planning and execution for a MoneyGram data-cleansing pilot covering approximately 63,000 locations, coordinating focus shifts, resource allocation, and overtime support.
- Coach team members and manage performance and development; initiated and led team-wide training to improve AI-assisted spreadsheet skills to an intermediate level.
Platform Operations Manager at Tridge (2022-07 – 2026-01)
- Led a multinational team of up to 63 members across Asia, managing more than 10 concurrent operational tasks while remaining hands-on in execution and quality assurance.
- Scaled the team and oversaw recruitment, onboarding, training, coaching, and talent development.
- Designed and implemented a universal KPI system that supported fair, transparent, and consistent performance evaluation.
- Optimized workflows, resource allocation, and team structures to improve productivity, quality, and operational efficiency across multiple sub-teams.
- Monitored operational metrics to identify bottlenecks, manage capacity, and guide data-informed decisions.
- Managed data-supplier contracts and served as the main point of contact for coordination and updates between the company and external suppliers.
Assistant Manager at Tridge (2021-09 – 2022-06)
- Led the Media function within Platform Operations, managing 12 team members and ensuring task accuracy, timeliness, and efficiency.
- Supported workflow and tool improvements, delivered onboarding and refresher training, and performed quality checks with regular coaching and feedback.
Data Manager at Tridge (2020-10 – 2021-09)
- Managed mapping and validation of news articles and weather alerts to ensure accurate, timely information for platform users.
- Reviewed, approved, or rejected content based on defined quality standards and relevance.
Data Researcher at Rho AI (2019-04 – 2021-12)
- Conducted data research and collection projects based on client and project requirements.
Data Annotation Specialist at Rubicon (2019-12 – 2020-07)
- Annotated and labeled data to support AI model training for automated waste-management systems.
Customer Care Specialist II at TTEC (2016-02 – 2018-02)
- Provided inbound support for T-Mobile customers, resolving billing, technical, and service-related concerns.
- Mentored newly hired agents during their first months to strengthen confidence and performance.
Billing and Sales Consultant at Sutherland (2014-04 – 2015-12)
- Provided inbound customer support for AT&T, resolving billing, technical, and service-related concerns.
- Promoted and sold AT&T products and services to meet sales targets.
Recruitment Specialist at Metro Jobs & Payment Solutions, Inc. (2013-04 – 2013-08)
- Conducted initial screenings and assessments to identify qualified candidates for various positions.
- Facilitated orientations and onboarding, then supported employees through their first six months, including performance monitoring and regularization or end-of-contract processes.
