Administrative Assistant - Wells Fargo - Taguig City, Philippines
(2026-01)
- Support Administrative Assistants and Wells Fargo leaders and executives by performing routine administrative tasks.
- Identify opportunities to improve individual work processes within established administrative procedures.
- Schedule Outlook appointments, arrange travel, prepare Concur expense reports, distribute emails, create documents and spreadsheets, enter data, answer and direct calls, and take messages as needed.
- Follow direction from Administrative Assistants, supervisors, and leaders, and escalate questions or issues to more experienced team members.
- Interact with the immediate Administrative Assistants team, as well as internal and external clients, to exchange basic information.
Fraud and Claims Operations Representative - Wells Fargo - McKinley, Taguig City, Philippines
(2022-10 - 2026-01)
- Identified, researched, and analyzed complex fraud and claims trends involving transactions, referrals, policies, regulatory compliance, and unusual situations.
- Supported the fraud and claims function by identifying opportunities to improve the customer experience and mitigate risk through effective customer authentication.
- Handled moderately complex customer support tasks, established rapport, de-escalated difficult interactions, and processed sensitive information while resolving claims.
- Oversaw multiple claim types and used multiple systems and applications to determine appropriate case actions.
- Coordinated with colleagues, internal and external customers, and third parties to obtain information and conduct research.
Advisor I, Customer Service under Operations (Chat Support) - Concentrix Daksh Service Philippines - Commonwealth Avenue, Quezon City
(2022-05 - 2022-08)
Supported customers and students of Pearson Publishing Company with eTextbook subscription concerns.
Customer Care Professional - American Express Financial Account - Hinduja Global Solutions - Zeta Tower, Bridgetown, Bagumbayan, Quezon City
(2019-07 - 2021-08)
- Handled credit card account maintenance, including activations, replacements, payments, balance transfers, credit-line requests, account closures, fraud reporting, disputes, and rewards redemption.
- Promoted relevant products and services, including upgrades, product transfers, and new account applications.
- Resolved customer service inquiries while maintaining clear and professional communication.
Customer Service Representative - Barclaycard US Financial Account - Alorica Philippines - Centris, EDSA, Quezon City
(2018 - 2020)
- Handled credit card account maintenance, including card activation and replacement, payments, balance transfers, credit-line changes, account closures, rewards redemption, and other customer inquiries.
Financial / Insurance Advisor - AXA Philippines
(2018-09 - 2019-06)
Administrative Assistant II - Non-invasive Vascular Laboratory - St. Luke's Medical Center - Quezon City, Philippines
(2004-11 - 2017-12)
- Scheduled patient appointments and encoded examination results.
- Sorted, distributed, faxed, emailed, and filed examination results and supporting records.
- Prepared monthly census, readers' fee, and supplies requisition reports.
- Coordinated consultant reading schedules and prepared DVRs, discs, and examination worksheets.
- Answered inquiries and participated in hospital productivity programs and organization-wide activities.
Administrative Assistant I - Office of the Vice President, Medical Affairs and Medical Director's Office, St. Luke's Medical Center - Quezon City
(2004-02 - 2004-09)
Salesman - The DIY Shop Inc. - Cainta, Rizal
(2004-01 - 2004-08)
Insurance Staff Assistant - Toyota Motors Corporation - Cubao, Quezon City
(2003-04 - 2003-12)
