Shiela May Vitug

Versatile and customer-focused administrative and operations professional with experience in branch management, store operations, customer service, financial administration, sales support, account management, and general office administration. Experienced in coordinating day-to-day business activities, supporting customers, managing financial and operational requirements, and maintaining efficient workplace processes. Demonstrates strong organizational, communication, problem-solving, and customer service skills, with the ability to work independently or as part of a team.

Adaptable to fast-paced environments and capable of handling multiple responsibilities while maintaining accuracy, professionalism, and service quality.

Store Supervisor - AGC Bakeries Inc. (Boulangerie22) - Dasmariñas City, Cavite

(2026-04)

• Supervise daily store operations and ensure smooth and efficient service delivery.
• Support food-service activities and maintain a clean, organized, and customer-ready store environment.
• Assist customers with product inquiries, purchases, concerns, and service requests.
• Monitor daily sales transactions, cash handling, and financial activities.
• Assist with inventory monitoring, stock availability, product organization, and operational requirements.
• Coordinate with team members to maintain efficient workflow and consistent customer service.
• Monitor store activities and address operational issues promptly.
• Support proper handling and organization of food products and store supplies.
• Help ensure that workplace areas are maintained in an orderly and hygienic condition.
• Provide frontline supervision and assistance during busy operating periods.

Branch Head - INFINITY GAZ EXPRESS DISTRIBUTORS OPC (Brent Gas) - General Trias City, Cavite

(2022-11 - 2025-02)

• Managed day-to-day branch operations, ensuring efficient workflow and quality customer service.
• Supervised store activities including sales, customer service, cash handling, inventory, and administrative functions.
• Handled customer inquiries, concerns, and service-related issues professionally and efficiently.
• Maintained accurate financial and operational records.
• Monitored inventory levels and coordinated stock requirements to support uninterrupted operations.
• Assisted with receiving, organizing, and monitoring products and supplies.
• Maintained an organized and customer-friendly branch environment.
• Coordinated daily activities with staff and ensured assigned responsibilities were completed properly.
• Supported operational problem-solving and resolved customer and branch concerns.
• Managed multiple responsibilities simultaneously while maintaining accuracy and service quality.
• Demonstrated reliability and attention to detail in handling financial transactions, customer requirements, and daily operational activities.

Store Manager - WINGERS FOODHAUS - General Trias City, Cavite

(2018-11 - 2022-06)

• Managed daily restaurant/store operations in a fast-paced food-service environment.
• Supported food-service operations and ensured customers received efficient and courteous service.
• Supervised daily sales, customer transactions, cash handling, and operational activities.
• Monitored inventory, stock availability, and supplies required for daily operations.
• Assisted with maintaining proper organization and cleanliness of the store and service areas.
• Handled customer concerns and worked to resolve issues promptly and professionally.
• Coordinated with staff to maintain efficient service during busy operating periods.
• Monitored financial activities and maintained accurate transaction records.
• Supported sales and account management activities to achieve daily operational requirements.
• Ensured that store procedures and responsibilities were followed consistently.
• Developed strong experience in customer-facing food-service operations, multitasking, and working under pressure.

Fitness Advisor - HINDUJA GLOBAL SOLUTIONS (BPO) - Alabang, Muntinlupa

(2015-06 - 2018-02)

• Handled inbound and outbound customer interactions, providing information and assistance based on customer needs and service requirements.
• Responded to customer inquiries, concerns, and service-related issues while providing timely and appropriate resolutions.
• Built positive customer relationships through professional communication, active listening, and customer-focused service.
• Supported customer retention efforts by addressing concerns, providing follow-up assistance, and helping maintain customer satisfaction.
• Maintained accurate customer information and interaction records while following established customer service and communication procedures.

Secretary - TRECE CABLE CORP. - Trece Martires City, Cavite

(2010-11 - 2011-05)

• Provided day-to-day secretarial and administrative support to ensure smooth and organized office operations.
• Assisted with routine office coordination, including handling administrative requests and supporting daily business activities.
• Prepared, organized, and maintained office documents, records, and other administrative paperwork as required.
• Supported internal and external communication by assisting with inquiries, correspondence, and routine office coordination.
• Assisted with various administrative tasks and office requirements, demonstrating strong organization, attention to detail, and professional communication.

Bachelor of Science - Development Management - Cavite State University (2012 - 2017)

Bachelor of Science - Business Administration - Polytechnic University of the Philippines (2008 - 2011)