Bernie Balderas

Dear Sir/Madam,

I am Bernie Balderas, with a degree in Computer Science. Previously, I worked as a Back Office Support at MJN Services, a freight brokerage company based in Utah, USA. My responsibilities included:

 Handling the renewal and processing of Certificates of Insurance for carriers

 Managing Letter of Assignment,

 Auditing and screening invoices

 Handling inbound and outbound calls for customers and carriers

 Managing Quickbooks data

 Clearing SDP folders

 Monitoring communication through the Slack App.

Additionally, I have 7 years of experience as a Customer Service Representative at Concentrix, where I dealt with CITIBANK credit card. Here are the duties I'm tasked with:

 Handling large volume of calls on a day-to-day basis with a sense of calm and good work ethic.

 Monitoring bank accounts, financial transactions, and analyzing data to identify any potentially fraudulent activity.

 Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

 Ensure confidentiality of all information collected during investigation.

 Determine existing fraud trends by analysing accounts and transaction patterns.

 Interact with banks and customers to validate information and to confirm or cancel authorizations.

I progressed from being a Transaction Fraud Analyst to an Identity Fraud Analyst, then to a role in the Dedicated One Stop Shop (DOSS), and eventually became a Helpdesk Supervisor.

Furthermore, I have 5 years of experience as an Administrative Assistant at a prestigious establishment in the Philippines, specifically in the Engineering Department. In this role, I handled tasks such as :

 Compiling statistical reports.

 Addressing information inquiries.

 Supervising the distribution of supplies.

 Carrying out administrative tasks like drafting correspondence, purchase orders, and inventory requests.

 Managing phone calls and passing on relevant details to staff.

 Welcoming visitors and contractors.

 Handling permits applications and organizing meetings.

 Calculating monthly utility bills for both the hotel and individual property owners.

 Formulating the annual budget for the Engineering Department.

I am highly interested in the position and I am eager to contribute to the success of the team in an environment that fosters growth and excellence. While I may not be familiar with company's process and system, I am enthusiastic about learning and embarking on new challenges. I hope you will consider my application.

Sincerely,

Bernie Balderas

Dear Sir/Madam,

I am Bernie Balderas, with a degree in Computer Science. Previously, I worked as a Back Office Support at MJN Services, a freight brokerage company based in Utah, USA. My responsibilities included:

 Handling the renewal and processing of Certificates of Insurance for carriers

 Managing Letter of Assignment,

 Auditing and screening invoices

 Handling inbound and outbound calls for customers and carriers

 Managing Quickbooks data

 Clearing SDP folders

 Monitoring communication through the Slack App.

Additionally, I have 7 years of experience as a Customer Service Representative at Concentrix, where I dealt with CITIBANK credit card. Here are the duties I'm tasked with:

 Handling large volume of calls on a day-to-day basis with a sense of calm and good work ethic.

 Monitoring bank accounts, financial transactions, and analysing data to identify any potentially fraudulent activity.

 Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

 Ensure confidentiality of all information collected during investigation.

 Determine existing fraud trends by analysing accounts and transaction patterns.

 Interact with banks and customers to validate information and to confirm or cancel authorizations.

I progressed from being a Transaction Fraud Analyst to an Identity Fraud Analyst, then to a role in the Dedicated One Stop Shop (DOSS), and eventually became a Helpdesk Supervisor.

Furthermore, I have 5 years of experience as an Administrative Assistant at a prestigious establishment in the Philippines, specifically in the Engineering Department. In this role, I handled tasks such as :

 Compiling statistical reports.

 Addressing information inquiries.

 Supervising the distribution of supplies.

 Carrying out administrative tasks like drafting correspondence, purchase orders, and inventory requests.

 Managing phone calls and passing on relevant details to staff.

 Welcoming visitors and contractors.

 Handling permits applications and organizing meetings.

 Calculating monthly utility bills for both the hotel and individual property owners.

 Formulating the annual budget for the Engineering Department.

I am highly interested in the position and I am eager to contribute to the success of the team in an environment that fosters growth and excellence. While I may not be familiar with company's process and system, I am enthusiastic about learning and embarking on new challenges. I hope you will consider my application.

Sincerely,

Bernie Balderas

Graduate of a 4-year Bachelor of Science in Computer Science degree, with a major in Computer Programming from STI (Systems Technology Institute).