Beverly Pareja

Debt collections and customer service professional with 11+ years of B2B and consumer recovery experience, managing 300+ account portfolios and recovering an average of $85K per month. FDCPA-compliant negotiator skilled in skip tracing, settlement structuring, CRM and ledger management, and collections reporting. Seeking a Virtual Assistant role where remote account management, data accuracy, and client communication drive measurable results.

B2B Lien Enforcement Agent at VANGARDE (2022-01 – 2026-01)

Business-to-business receivables recovery and lien enforcement

• Managed a rolling portfolio of 300+ commercial accounts representing $2M+ in outstanding receivables, recovering an average of $85K per month via phone, email, and written demand correspondence.
• Negotiated 40+ payment plans and settlement agreements per month within company guidelines, sustaining a 92% adherence rate on promises to pay through structured follow-up.
• Reduced average days sales outstanding (DSO) by 18% by prioritizing aging accounts based on risk exposure and balance owed.
• Performed skip tracing and asset investigations on 50+ hard-to-locate debtors monthly, lifting right-party contact rates by 25%.
• Maintained debtor ledger and CRM records for 1,200+ accounts at 99% data accuracy, delivering daily, weekly, and monthly recovery reports to the Collections Manager.
• Resolved 30+ disputes monthly at a 95% first-contact resolution rate with zero compliance violations in four years.

Collections Specialist at iQOR PHILIPPINES (2013-01 – 2022-01)

Third-party consumer debt recovery for US creditors

• Recovered $1.2M+ annually from a 400-account queue, exceeding monthly collection targets by 15–20% and ranking in the top 10% of a 60-agent floor for four consecutive years.
• Negotiated 25+ settlements per month at an average of 60% of principal balance, converting otherwise uncollectible balances into recovered revenue.
• Cut repeat delinquency by 22% by structuring payment plans matched to debtor cash flow.
• Partnered with Accounts, Sales, and Legal to escalate 15+ accounts monthly, using credit bureau data, background checks, and loan documents to locate defaulters.
• Sustained a 98% average QA and FDCPA compliance score across nine years of monthly audits.

Sales Associate Specialist at iQOR PHILIPPINES (2013-01 – 2013-12)

Inbound and outbound telecommunications support and sales

• Handled 80+ inbound and outbound calls per day, resolving billing, service, and product issues while maintaining a 90%+ customer satisfaction score.
• Achieved 110% of monthly upsell quota by recommending telecommunications solutions matched to customer usage patterns.
• Processed 200+ orders, applications, and service forms monthly at a 98% accuracy rate in the call center database.

High School Diploma – ANGELES CITY NATIONAL HIGH SCHOOL (2011-01)