Bianca Mae Varela

Detail-oriented and reliable Property Management Professional with 5+ years of experience supporting residential property management, maintenance coordination, vendor dispatch, tenant communication, and administrative operations. Experienced in managing high-volume maintenance requests, determining repair priorities, coordinating vendors and contractors, monitoring work orders through completion, and maintaining accurate documentation. Hands-on experience with Buildium and AppFolio, with strong knowledge of maintenance workflows, emergency response, vendor coordination, invoice review, tenant communication, and work-order management.

Skilled at working independently in fast-paced remote environments while maintaining clear communication, accurate records, and timely follow-up.

Maintenance Coordinator / Assistant Property Manager - GO PROPERTY MANAGEMENT

(2025-10 - 2026-07)

• Monitored maintenance platforms, email inboxes, and communication channels to promptly identify and respond to tenant maintenance concerns.
• Managed maintenance requests from initial intake through completion using Buildium and established maintenance workflows.
• Reviewed reported issues and determined whether requests required emergency, urgent, or routine response.
• Coordinated vendors and contractors for maintenance repairs and dispatched appropriate service providers based on the nature and urgency of each request.
• Handled urgent maintenance situations calmly and efficiently while coordinating with vendors to obtain ETAs and service confirmations.
• Communicated with tenants and property owners through phone calls, text messages, and email regarding maintenance progress, scheduling, access, and completed repairs.
• Followed up with vendors on open work orders to ensure repairs were progressing and completed within expected timeframes.
• Maintained detailed documentation of tenant communications, vendor updates, appointment information, repair status, and actions taken.
• Updated work-order and ticket statuses to ensure maintenance records remained accurate and current.
• Reviewed vendor invoices and supporting documentation against completed work orders before submitting them for processing.
• Uploaded invoices, reports, and supporting maintenance documents into the appropriate systems.
• Followed up on pending and incomplete maintenance requests and escalated high-risk or complex situations when necessary.
• Assisted in streamlining the vendor maintenance process by maintaining organized workflows and consistent communication between tenants, vendors, and property management.
• Prepared maintenance updates and summaries to support team handoffs and ensure outstanding issues were communicated effectively.

Maintenance Coordinator - APPFOLIO PROPERTY MANAGEMENT

(2023-06 - 2025-09)

• Managed high-volume maintenance requests for residential rental properties using AppFolio.
• Coordinated vendor dispatch and monitored work orders from initial request through completion.
• Prioritized emergency maintenance requests while balancing routine service requests.
• Communicated with tenants regarding maintenance concerns, appointment scheduling, repair progress, and work-order updates.
• Coordinated with vendors to obtain service availability, confirm appointments, and monitor completion.
• Maintained accurate tenant, lease, vendor, property, and maintenance records.
• Followed up on outstanding work orders to ensure timely completion and resolution.
• Built strong working relationships with vendors to improve response times and service quality.
• Assisted property managers with property readiness, leasing support, vacancy tracking, and administrative operations.
• Maintained accurate operational documentation and supported workflow improvements designed to increase efficiency.
• Assisted with tenant concerns and maintenance issues while maintaining professional and timely communication.

Dispatch Agent - CHOICE HOME WARRANTY

(2022-09 - 2023-05)

• Coordinated service requests across multiple regions and assigned contractors based on service requirements.
• Scheduled contractors and monitored service completion.
• Followed up with contractors regarding appointment confirmations, ETAs, and outstanding service requests.
• Updated homeowners regarding repair progress and appointment information.
• Maintained accurate work-order and dispatch documentation.
• Monitored contractor performance and maintained service records.
• Assisted with urgent service requests and ensured appropriate contractors were contacted promptly.

Technical Support Representative - VIVINT HOME SECURITY

(2021-03 - 2022-05)

• Provided technical support and customer service to residential customers.
• Handled customer concerns and troubleshooting requests through phone-based support.
• Scheduled technician appointments and coordinated service visits.
• Maintained accurate CRM documentation and case records.
• Followed established procedures to resolve customer issues efficiently and professionally.
• Escalated complex concerns when additional technical assistance was required.

Bachelor of Elementary Education - Elementary Education - University of Mindanao (2016 - 2019)