Brian Christian Egana

Experienced training and instructional materials developer with over 7 years in the education and corporate learning sectors. Proven track record in facilitating effective learning, enhancing instructional design for diverse audiences, and managing global training projects. Committed to achieving excellence through strategic collaboration and data-driven project management. Recognized for award-winning training initiatives.

Learning and Development Specialist at Everise (2025-08 – 2026-01)

• Led the successful launch of the Australian Collections Campaign, ensuring operational readiness and alignment with strategic objectives.
• Spearheaded comprehensive training initiatives that strengthened account stability and streamlined setup processes.
• Developed high-quality visual training materials recognized by Operations leadership, Senior Directors, and clients for clarity and operational effectiveness.
• Collaborated with the Operations Team Manager to implement targeted coaching and monitoring programs, driving continuous improvement and performance standards.

Trainer (Multiple Accounts) at Transparent BPO (2024-03 – 2025-07)

• Managed multiple accounts, delivering both onsite and virtual training to improve trainee performance and knowledge retention.
• Spearheaded training projects contributing directly to account success and new hire performance metrics.
• Designed effective visual training materials commended by Operations and executive leadership.
• Conducted Training Needs Analysis (TNA) and implemented a structured tracking system to ensure training completion and effectiveness.

Learning Services Specialist at Transworld Systems Incorporated (2022-08 – 2024-03)

• Developed virtual learning materials and interactive activities to increase learner retention in remote settings.
• Refined training processes, including nesting game plans and agendas, resulting in reduced attrition and improved post-training performance.
• Contributed to team recognition at the Training APEX Awards, achieving 7th place in 2023 and 2nd place in 2024.

Trainer and Nesting Team Leader at Teleperformance Philippines (2020-02 – 2022-07)

• Launched new programs across Mexico, Colombia, and Jamaica, guiding cohorts through the nesting phase.
• Conducted train-the-trainer sessions to ensure alignment and quality across international geographies.
• Performed TNA and designed strategies to bridge skill gaps and align with organizational goals.
• Awarded "Best Nesting TL" for handling nesting classes and exceeding performance benchmarks.

Customer Service Representative / Sales and Trainer at Qualfon Inc. (2018-08 – 2020-01)

• Recognized as a top agent for 5 consecutive months before transitioning to the training team.
• Designed instructional sessions, facilitated onboarding, and coached new hires on key processes and best practices.

Special Lecturer (Junior High, Senior High, and College) at University of Eastern Philippines (2016-06 – 2017-04)

• Designed lesson plans, delivered lectures, and assessed performance in Music and Physical Education.
• Served as Musical Director, orchestrating extracurricular programs and mentoring students in songwriting and choral arrangements.

Bachelor of Science in Secondary Education – University of Eastern Philippines