Sheila mae Mentes

Experienced Content Moderator Trainer with over 2 years of expertise in designing, delivering, and managing content moderation training programs. Skilled in preparing teams to enforce content policies, mitigate online risks. Proficient in developing comprehensive training materials, conducting performance assessments, and ensuring adherence to content moderation guidelines.

Senior Project Trainer (Content Moderation) - APPEN Services Philippines - BPO Tower 1 Suntech ipark New City Lancaster Alapan II- B Imus, Cavite

(2025-01)

• Led Nightshift training from June 15, 2022, growing from 3 to 100+ members with 99%-100% accuracy. Managed Dayshift training since June 2024, expanding from 30 to 144 DPAs while maintaining client accuracy targets.
• Identified training needs, developed materials, and conducted 27 training batches, achieving 97%-98% accuracy. Delivered group and individual sessions, covering common errors and rule updates in different LOB's & categories.
• Supported various projects by providing training, with a particular focus on new and upcoming initiatives.
• Provided project overview, KPI orientation, and rule training. Worked with the PM, support leads, and QA teams to align training efforts, address issues, and gather feedback.
• Assisted in onboarding teams and ensuring smooth adoption of new processes and tools for newly launched projects.
• Maintained training records, updated materials, and prepared reports.

Project Trainer (Content Moderation) - APPEN Services Philippines - BPO Tower 1 Suntech ipark New City Lancaster Alapan II- B Imus, Cavite

(2023-06 - 2024-12)

• Trained and Monitor new hires and existing team.
• Provide training materials (Create PPT and present training and error report for client during weekly reporting).
• Conduct regular test especially after refresher training/update training to check for knowledge.
• Conduct coaching accuracy performance of new hires and existing team members as needed.

Data Processing Supervisor - APPEN Services Philippines - BPO Tower 1 Suntech ipark New City Lancaster Alapan II- B Imus, Cavite

(2022-05 - 2023-01)

Astria Project

• Admin task, Macro and Micro Management, Coaching (One-on-one), Team Monitoring (Quality and Productivity).

Quality assurance of Data processing Annotation (Rater/Auditor) - APPEN Services Philippines - BPO Tower 1 Suntech ipark New City Lancaster Alapan II- B Imus, Cavite

(2020-10 - 2022-05)

Astria Project

• Identify and provide correct judgment to each search query. Ensuring that the search query, image, and description are relevant to the products provided web page.
• Review and rate the data to ensure a high-quality audit report.

Undergrad - Tertiary Information Technology - Far East Asia Pacific Institute of Tourism Science and Technology (2013 - 2015)

High School - Alternative Learning System - Zapote Elementary School (2011 - 2012)

Elementary - Zapote Elementary School (2008 - 2010)