Britzche Boy Cabusas

Admin / CSR - Boss Cargo Express Freight Services Inc.

(2022-06 - 2026-12)

Handled Outbound and inbound calls per day.
Actively listened to customers to fully understand requests and address concerns.
Saved Hundreds of Thousands by implementing cost-saving initiatives.
Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Completed daily billing, collections and reporting duties.
Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
Managed daily administrative tasks, including scheduling meetings and organizing files, to support office efficiency.
Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
Conducted outbound calls for customer satisfaction surveys, gathering valuable feedback to enhance service offerings.
Implemented customer feedback mechanisms to gather insights and improve service delivery.
Directed client calls, contributed, took notes and followed up with clients.

Transmission Support Technician - Ventureslink

(2022-05 - 2022-05)

(2022 Election of President)

Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
Set up equipment to test and verify functionality and performance.
Monitored system performance, identifying areas for improvement to boost efficiency.
Diagnosed faults in complex machinery, implementing effective solutions to minimize downtime.
Inspected equipment and systems to identify issues and report problems for repair.

Virtual Assistant (Account Coordinator) - Consultare, Inc.

(2021-01 - 2022-02)

Virtual Assistant, Document Control, Convert, Customize, Update Documents, Email Marketing, Conducting Client Engagement, Maintains Client Account, Communicating with Clients, Reviewing and Composing Correspondence, Receiving Request & Complaints, addressing client questions and solving issues, creating work schedules and project plans to meet deadline.
Updated client correspondence files and noted additions in file index.
Coordinated in-person and virtual business meetings effectively, distributing relevant information in good time.
Coordinated the onboarding process for new employees, including organizing training sessions and preparing welcome packs.
Sat in on meetings, hearings and conferences to document activities.
Performed administrative tasks, document management and report development for inter-departmental use.

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