Joana Miles Dulay

Bachelor of Science in Information Technology graduate with experience in IT technical support, database management, and system administration. Skilled in hardware and software troubleshooting, user account and LMS management, and providing efficient technical support in fast-paced environments.

Database Management Officer at Forest Management Bureau - Department of Environment and Natural Resources (2024-04 – 2024-12)

• Determines the primary data and information elements that are required internally and externally to support TAGPUAN
• Designed and managed TAGPUAN, spreadsheets and other data tools
• Consolidated operational information on a regular schedule to support data analysis
• Act as focal point for the collection and dissimenation of information relevant to the TAGPUAN
• Provided maintenance and end user technical support in issues relating to the system use and administration including troubleshooting for data-entry and access
• Documented and ensured the quality of high-value data accuracy, consistency and comparability
• Developed and implemented proper backup, restore, data validation, and security procedures ro ensure data integrity and availability
• Performed other related tasks that assigned by the supervisor

IT Technical Support at IT Technical Support Group - Lyceum-Northwestern University (2022-07 – 2024-02)

• Managed enrollment of biometrics and corporate emails for new and current employees
• Managed corporate emailes of students
• Managed employees attendance records and submitting reports to the HR Dept
• Managed Google Workspace and Labster account
• Responding to the technical quieries of the students and employees via email or phone
• Issuing and editing student ID and alumni ID cards
• Provided technical assistance during accreditations, weekly Execom meetings, graduation ceremonies and other school programs

Bachelor of Science in Information Technology – Lyceum-Northwestern University (2018 – 2022)