Software QA Analyst – Test Lead at WeSupport Inc. (2023-11 – 2026-02)
Unit Assignment: Globe Telecom, Inc - Quality Assurance Engineer (QAE)
- Led the whole software testing process, including writing test steps and checking the system before and after release.
- Made software quality better by teaching junior team members and creating reusable testing tools to save time.
- Created test cases manually, provided walkthroughs, and led the whole software testing process before and after release.
- Managed the bug-fixing process, tracked how serious problems were, and gave clear progress updates to managers.
- Collaborated with different teams to meet daily deadlines and deliver project goals
- Provided day-to-day status reports to the project team to keep everyone updated on testing progress.
- Showed final software demos to stakeholders to get their approval before release.
- Checked project requirements and certified testing to make sure the software was ready for production deployment.
- Performed production testing and provided support to the project team immediately after successful deployment.
Software QA Analyst – Test Lead at Tech Mahindra PH (2022-11 – 2023-11)
Unit Assignment: Globe Telecom, Inc - 3/F Globe Tower Plaza, Mandaluyong City, Metro Manila. Information Systems Group, Information Technology Service Governance and Testing Center of Excellence (ISG-ITSG-TCoE) – (now Quality Assurance Engineer [QAE]).
- Led the whole software testing process, including writing test steps and checking the system before and after release.
- Made software quality better by teaching junior team members and creating reusable testing tools to save time.
- Created test cases manually, provided walkthroughs, and led the whole software testing process before and after release.
- Managed the bug-fixing process, tracked how serious problems were, and gave clear progress updates to managers.
- Collaborated with different teams to meet daily deadlines and deliver project goals
- Provided day-to-day status reports to the project team to keep everyone updated on testing progress.
- Showed final software demos to stakeholders to get their approval before release.
- Checked project requirements and certified testing to make sure the software was ready for production deployment.
- Performed production testing and provided support to the project team immediately after successful deployment.
Software QA Analyst – Junior at Tech Mahindra PH (2017-01 – 2022-11)
Unit Assignment: Globe Telecom, Inc - 3/F Globe Tower Plaza, Mandaluyong City, Metro Manila. Information Systems Group, Information Technology Service Governance and Testing Center of Excellence (ISG-ITSG-TCoE) – (now Quality Assurance Engineer [QAE]).
- Executed end-to-end SAT and UAT for Globe Telecom projects, validating functional requirements to ensure full alignment with business needs.
- Managed the full defect lifecycle by logging, tracking, and prioritizing issues while acting as the technical focal point for developers. Design and execute test cases based on functional requirements, then efficiently report and manage any discovered defects.
- Designed and executed comprehensive test cases while utilizing testing tools effectively to maintain a structured QA workflow. Prioritize tasks and use testing tools effectively to maintain an efficient and structured quality assurance workflow.
- Identified and resolved testing issues, actively managing risks, dependencies, and timely escalations to Test Leads and Analysts.
- Collaborated across cross-functional teams and maintained transparency by preparing detailed Test Status and Test Summary Reports.
Intern at Expert Global Solutions (2014-03 – 2014-07)
Unit Assignment: EGS (EGS now Alorica) IT Department
- Deployed and configured workstations for new hires and hardware refreshes, ensuring all hardware met company technical standards.
- Installed, updated, and maintained essential software and operating systems across company devices to maximize productivity and security.
- Resolved employee technical requests and support tickets promptly, maintaining high internal customer satisfaction.
