Venezia Db

Seasoned Quality Assurance Lead with almost 18 years of experience delivering high-quality enterprise software solutions across ERP, CRM, POS, healthcare, engineering, and business applications. Proven expertise in STLC includes functional, integration, regression, API, release validation and defect management. With exposure to QA automation and tools, including Selenium and Playwright and a strong focus on expanding automation capabilities and adopting emerging AI-powered tools.

Proficient in leading QA teams, collaborating with cross-functional stakeholders, and driving quality throughout the SDLC. Experienced in Salesforce, SAP, Jira, Azure DevOps, and Agile methodologies, with a strong focus on process improvement, quality governance and delivering reliable, business-focused solutions.

Lead Software Quality Analyst at Convey Health Solutions (2026-01 – 2026-03)

• Led QA efforts for Cigna CRM and ERP healthcare insurance applications, ensuring compliance and reliability.
• Directed QA and Tier 2 support integration, ensuring recurring defects were escalated into the development roadmap.
• Collaborated with cross-functional teams to validate releases and improve QA standards.
• Partnered with client stakeholders to align QA deliverables with SLA commitment including risk escalation
• Supported UAT and post-production activities, ensuring smooth releases.

Lead QA Analyst at GHD (Engineering) (2022-09 – 2025-12)

• Established the QA framework and structured testing processes for the Govstack CMS project, including test planning, execution, defect lifecycle management, and release validation.
• Defined and implemented QA standards, workflows, and best practices ensuring a consistent and scalable quality assurance process across the project.
• Created and maintained regression test cases and QA documentation; Executed manual functional, API, regression, and release validation testing.
• Partnered with automation team to build and review the automation test suite.
• Mentored QA team members and interns, improving overall team capability.

Senior Test Engineer at N-able (SolarWinds Spin-Off) (2021-11 – 2022-09)

Senior Test Engineer at SolarWinds Software Asia (2018-04 – 2021-11)

• Worked extensively with Salesforce applications.
• Developed test strategies, documented results, and filed defect reports.
• Coordinated E2E testing across teams, ensuring product usability and risk mitigation.
• Coached new QA members, transferring knowledge and best practices

Lead / Senior Software Quality Analyst at Convey Health Solutions (2015-04 – 2018-04)

• Led QA efforts for Cigna CRM and ERP healthcare insurance applications.
• Define and estimate test efforts based on agreed scope. Distribute work, monitor progress, and support team members in overcoming challenges.
• Ensure requirements are correct, clear, and testable. Capture all functional requirements during product design.
• Conduct internal audits to measure and assure adherence to established QA standards for Agile software development, application integration, continuous delivery, testing lab management and performance testing practices.
• Stakeholder communication: Keep project manager, developers, and stakeholders informed.
• Risk escalation: Identify and report issues that may cause delays or risks.

Business Analyst at Chevron Holdings Inc. (2014-10 – 2015-02)

• Provided technical support for POS, EPS, Fuel Management Solutions, Fleet Card Systems, BOS/HOS.
• Installed and configured NAMOS POS retail systems.
• Conducted pre-test and daily operations testing.

Software Quality Analyst at RCG IT Philippines Inc. (2013-04 – 2014-10)

• Analyzed business requirements and application functionality for CRM systems (Boy Scouts of America).
• Created and executed test cases for system integration and regression testing.
• Collaborated with US counterparts for defect tracking and knowledge transfer.

Technology Consultant II at Hewlett Packard (2010-06 – 2013-01)

• Delivered 24x7 Level 2 SAP ERP support for P&G business users, troubleshooting configuration and functional issues.
• Managed Incident, Problem, and Change Management processes ensuring compliance with ITIL standards.
• Conducted system testing, BAT, NNIT to validate SAP changes and avoid production impact.
• Supported cut-over and data migration phases, ensuring smooth transitions in SAP project
• Built HP's best practices in SAP engagements, including blueprinting and prototyping business processes into SAP SD solutions.

Associate Software Quality Analyst at Lawson PSSC Inc. (2008-06 – 2010-05)

• Tested ERP modules including Global HR, Competency Management, and Succession Management.
• Ensured adequate technical testing prior to release, improving ERP system reliability.
• Maintained proper test environments and coordinated with US counterparts for knowledge transfers.

Bachelor of Science in Computer Science – MAPÚA UNIVERSITY (School of Information Technology, Makati, PH) (2004 – 2008)