Caleb Chua
Enterprise Client Operations (ECO) Intern
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About
Developed a Microsoft 365 Copilot AI assistant for the Client Account Services (CAS) department, enabling internal teams to self-serve process requirements, approval paths, and authorization guidelines, reducing back-and-forth inquiries and delays. Translated operational materials into interactive Rise 360 modules, standardizing onboarding content for new employees. Completed onboarding across multiple operational teams, gaining exposure to client onboarding, account lifecycle management, integration, settlement operations, and operational risk.
Experience
Enterprise Client Operations (ECO) Intern - DTCC - The Depository Trust and Clearing Corporation
(2026-06)
- Developed a Microsoft 365 Copilot AI assistant for the Client Account Services (CAS) department, enabling internal teams to self-serve process requirements, approval paths, and authorization guidelines, reducing back-and-forth inquiries and delays.
- Translated operational materials into interactive Rise 360 modules, standardizing onboarding content for new employees.
- Completed onboarding across multiple operational teams, gaining exposure to client onboarding, account lifecycle management, integration, settlement operations, and operational risk.
E-Commerce Business Owner / Operations Manager - RJClickshop Appliance and Houseware Company
(2021-02)
- Managed pricing, product listings, and order fulfillment for the company's Shopee store, contributing to a 7.5% year-over-year increase in online sales and a 15.4% increase in completed orders in 2025.
- Fulfilled 3,000+ customer orders while maintaining a 4.8-star seller rating from 1,300 reviews.
Trainee - YHF Timber Corp.
(2022-07 - 2022-09)
- Maintained and organized expense records in Excel to support accurate financial reporting and recordkeeping.
- Served as a bilingual liaison for Hokkien-speaking clients, supporting day-to-day business operations.
Education
Bachelor of Science in Applied Economics, Major in Financial Economics - Applied Economics - De La Salle University (2027-04)
Bachelor of Science in Management of Financial Institutions - Management of Financial Institutions - De La Salle University (2027-04)
