Carissa Cabo

Licensed Respiratory Therapist with 8 years of clinical experience and 8 months of healthcare administrative experience in a U.S. healthcare BPO setting. Skilled in medical documentation, prior authorization support, medical records management, insurance processes, and maintaining compliance with healthcare standards. Detail-oriented, highly organized, and tech-savvy with excellent written communication skills and the ability to manage multiple priorities in fast-paced, remote environments.

Committed to delivering accurate, efficient administrative support while ensuring high-quality patient care coordination and operational excellence.

Respiratory Therapist I - Vicente Sotto Memorial Medical Center

(2022-03 - 2026-07)

• Delivered respiratory care in ICU and high-acuity units, providing timely interventions that improved patient stabilization and reduced escalation events documented in EMR/EHR.
• Obtained arterial blood gas (ABG) samples through arterial puncture and performed analysis to evaluate patients' oxygenation, ventilation status, and acid-base balance, supporting clinical decision-making and respiratory management.
• Reviewed physician orders, labs, imaging, and diagnoses with high accuracy, supporting faster treatment planning and reducing provider clarification requests.
• Coordinated with multidisciplinary teams to streamline care transitions, improving communication flow and reducing delays in updating EMR documentation.
• Performed ventilator management, ABG interpretation, airway support, and pulmonary diagnostics with strict protocol adherence, ensuring accurate documentation for compliance.
• Acted as a primary liaison between patients and providers, establishing professional rapport and ensuring smooth communication.
• Handled patient calls, inquiries, and coordination of care, ensuring smooth communication between units and providers.

Job Order Respiratory Therapist II - Vicente Sotto Memorial Medical Center

(2020-07 - 2022-03)

• Provided respiratory care for ICU and COVID-19 patients, ensuring documentation accuracy that supported proper continuity of care, and reduced chart discrepancies.
• Managed patients requiring invasive and non-invasive mechanical ventilation, including ventilator setup, monitoring, troubleshooting, and assessment of respiratory parameters to optimize oxygenation and ventilation.
• Obtained arterial blood gas (ABG) samples through arterial puncture and performed analysis to evaluate patients' oxygenation, ventilation status, and acid-base balance, supporting clinical decision-making and respiratory management.
• Supported emergency response and patient transport, maintaining organized clinical records that improved communication between receiving units and reduced documentation gaps.
• Ensured timely updates to patient charts and treatment notes, improving provider response times and reducing delays in treatment adjustments during high-pressure situations.
• Assisted in critical interventions and documented relevant procedures, contributing to improved patient monitoring accuracy.

Registered Respiratory Therapist - Chong Hua Hospital

(2018-09 - 2020-07)

• Managed patients requiring invasive and non-invasive mechanical ventilation, including ventilator setup, monitoring, troubleshooting, and assessment of respiratory parameters to optimize oxygenation and ventilation.
• Conducted pulmonary diagnostics and administered treatments with effectiveness, improving patient monitoring accuracy.
• Obtained arterial blood gas (ABG) samples through arterial puncture and performed analysis to evaluate patients' oxygenation, ventilation status, and acid-base balance, supporting clinical decision-making and respiratory management.
• Maintained complete and organized patient records, reducing documentation gaps and supporting efficient physician review during rounds and care plan updates.
• Collaborated closely with physicians to ensure seamless care transitions, resulting in fewer follow-up clarifications and improved workflow efficiency.
• Provided timely updates in EMR/EHR systems, supporting documentation integrity, and compliance with hospital standards.

Prior Authorization & Appeals Technician - Optum Global Solutions

(2017-11 - 2018-06)

• Reviewed prior authorization requests using clinical criteria, payer guidelines, ICD-10 diagnoses, and CPT procedure alignment, ensuring accurate determinations and reducing provider re-submissions.
• Processed medical documentation across multiple systems with high accuracy, decreasing rework and improving turnaround time for authorization decisions.
• Communicated authorization status, coverage determinations, and appeal outcomes to providers and members, improving transparency and reducing follow-up inquiries.
• Maintained strict HIPAA compliance while handling sensitive patient information, resulting in zero confidentiality issues and consistent adherence to regulatory standards.
• Verified healthcare insurance coverage eligibility to support treatment planning and RCM workflow.
• Supported RCM workflows by clarifying missing documentation, preventing claim denials, and improving approval rates for medically necessary services.
• Managed inbound and outbound calls with patients, providers, and insurance companies regarding inquiries, and data verification while maintaining excellent phone etiquette.

Bachelor of Science - Respiratory Therapy - Cebu Doctors' University (2017)