Carlo Masong
OFFICE STAFF | LOCAL GOVERNMENT OPERATIONS | INFORMATION SYSTEMS | CSR/TECH SUPPORT
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About
Experienced local government staff with 9 years of hands-on service in barangay administration, DRRM planning, and office coordination. Good Background in clerical work, documentation, community engagement, and basic technical troubleshooting.
Civil Service
Professional eligible with a Bachelor's degree in Information Systems.
Experience
Adviser 1, Customer Service at Concentrix CVG Philippines, Inc. (2025-10 – Present)
Customer service adviser ensuring contractual KPIs are met, managing customer inquiries, and maintaining client satisfaction.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Barangay Secretary at Barangay Paknaan, Mandaue City (2022-09 – 2023-03)
Custodian of barangay records and administrative documentation.
- Custodian of all Sangguniang Barangay and Barangay Assembly records
- Prepared minutes of meetings and documented session proceedings
- Drafts correspondence and certifications
- Prepares and submits mandatory reports to government agencies
Barangay Disaster Risk Reduction and Management Officer – Research and Planning at Barangay Paknaan, Mandaue City (2021-06 – 2025-06)
DRRM coordinator responsible for hazard mapping, risk assessment, and disaster planning activities.
- Coordinate DRRM activities
- Consolidated barangay hazard maps and local risk data
- Drafted and contributed to the annual investment plans for DRRM
- Participated in various DRRM-related trainings and seminars
Barangay Office Staff Head at Barangay Paknaan, Mandaue City (2018-01 – 2020-03)
Led frontline services and supervised barangay operations including processing documents and managing staff.
- Led frontline services and supervised day-to-day barangay operations
- Processed clearances, certificates, and permits for residents
- Assisted in implementing local programs, projects, and community activities
- Trained and managed staff to ensure efficient public service delivery
- Coordinated reporting between barangay and city government offices
- Performed basic computer troubleshooting and document generation tasks
Barangay Office Aide at Barangay Paknaan, Mandaue City (2015-03 – 2017-12)
Clerical and administrative support for barangay office operations.
- Issued community documents such as permits and certifications
- Created PowerPoint presentations and reports
- Handled clerical and logistical tasks for events and assemblies
Assistant Technical Support (OJT) at NG KHAI Development Corp. (2013-07 – 2013-09)
On-the-job training in technical support and hardware/software troubleshooting.
- Troubleshoot hardware/software issues
- Verified product specifications for delivery
- Supported product testing and replacement processing
- Assisted in on-site deployment
Internet Café Attendant at Ruffnets Internet Café (2008-03 – 2009-09)
Technical support and customer service for internet café operations.
- Assisted customers with PC use and technical issues
- Managed encoding, printing, and downloading services
- Maintained inventory and accurate time logs
Education
Bachelor of Science in Information Systems – University of Cebu – Banilad Campus (2014-04)
Bachelor of Science in Aircraft Maintenance – Indiana Aerospace University (2006)
High School Diploma – Saint Louis School of Mandaue (2006-03)
Elementary Diploma – Maguikay Elementary School (2002-03)
