Jeric Manila

Administered and managed SAP DBM user accounts and access permissions, performing account updates and troubleshooting. Raise tickets and provide timely resolution for concerns, issues, and errors related to SAP and other Toyota websites. Monitored and maintained network infrastructure, implemented email security filtering, and managed software licenses to ensure secure, compliant, and reliable IT operations.

Diagnosed and resolved hardware and software issues, while installing and configuring operating systems, Microsoft Office, and business applications, reducing downtime and improving end-user productivity.

Information Systems Staff at Toyota Cagayan de Oro (2025-09 – Present)

• Administered and managed SAP DBM user accounts and access permissions, performing account updates and troubleshooting. Raise tickets and provide timely resolution for concerns, issues, and errors related to SAP and other Toyota websites.
• Monitored and maintained network infrastructure, implemented email security filtering, and managed software licenses to ensure secure, compliant, and reliable IT operations.
• Diagnosed and resolved hardware and software issues, while installing and configuring operating systems, Microsoft Office, and business applications, reducing downtime and improving end-user productivity.

Intern - IT Support at JPC Brielle Networks and Multimedia Services (2024-02 – 2024-05)

• Performed computer assembly, disassembly, software installation, device driver configuration, and IT troubleshooting, while providing timely technical support and maintaining optimal system performance.
• Performed installation and maintenance of fiber optic and network systems, including FTTH setup, UTP cable termination, fiber splicing and fusion, WiFi Vendo deployment, and resolution of residential and commercial connectivity issues.
• Delivered excellent customer service by supporting clients during installations, explaining technical processes, resolving issues efficiently, and assisting with livestreaming and internet connectivity solutions.

Bachelor of Science in Information Technology in Information Technology – University of Science and Technology of Southern Philippines (Jasaan) (2023 – 2024)